SUMMARY Results-driven manager with high levels of success in assessing, strategizing, and transforming call center technologies, processes, and productivity to enhance quality service delivery. Adept at completing demanding projects within crucial timelines. Cross-functional leader with demonstrated ability to build, motivate, train, and manage cohesive teams. Highly articulate, demonstrating excellent interpersonal skills across all levels. Willing to take on a challenge and see it through to completion. CTI Amtelco 8x8 (SaaS) SMS Integration Cherwell Chat Integration LIS VOIP Salesforce Microsoft.NET Microsoft Exchange Microsoft Office Suite

Highlights:

• Call Center Management
• Account Management
• Client Services
• CTI
• SaaS
• SMS
• Scheduling
• Change Management
• Quality Assurance
• Architect
• Sales
• Process Improvement
• Team Building
• Training
• Strategy