My career gaol is to become CEO of major banks or manage a fortune 500 company
An expert in enhancing profitability; developing streamlined processes utilizing the most up to date technology; and a record of success revitalizing and restructuring Call Center operations. A proven leader in Facility Management.
Tags for this Online Resume:
Manager, Procurement, Claims, Call Center Manager
I am a professional and competent senior operations expert with, strategic and logistical expertise in designing, building and directing customer service call centers of excellence.
Tags for this Online Resume:
Design call center, business owner of call center, business owner of customer service, customer service quality, six sigma, CQI
Utilize my experience in implementing and successfully managing a vendor management office along with having in depth knowledge of all aspects of call center operations within the mortgage servicing and telecommunications industry to add value to the right company.
Highly personable Business Professional with over ten years of experience in leadership capabilities, coaching, and call-center operations within the telecommunication industry.
Healthcare Call Center Operations professional offering 10 years experience in leading people and building teams. Broad-based experience in Operations, Cost Reduction, Budgeting, Strategic Planning, Avaya Telecommunications and ACD Management. Driven by challenge and rewarded through implementation of key regulatory standards that promoted quality, compliance and productivity. Recognized for the ability to develop stream...
Desire a management position in the area of call center operations or project management
Tags for this Online Resume:
Call Center, Project Management, Process Engineering, Vendor Management, Client Engagement, Support Operations
Lead a team of call center professionals.
Highly motivated, enthusiastic professional with extensive experience in Leadership, Call Center Operations and Process Management. Expects to contribute by:
• Guiding direct reports to action through excellent interpersonal skills, high energy, positive attitude and effective communication methods.
• Supporting and facilitating the development of leaders and employees by enhancing individual performance relative to expec...
Tags for this Online Resume:
Management, Call Center, Operations, Director, Customer Service
• Twelve years of experience in full life cycle (SDLC) Project Management & Process Improvement within the technology and telecommunications industries. Specializing in CRM, Customer Care, CTI, Quality Assurance, Workflow analysis, technical Call Center Strategies and IT Methodologies.
• Extensive background in managing teams and implementing projects workflow processes, voice solutions, web portal interfaces, network te...
Ideal Companies: Technology Companies, Consulting Firms, Telecommunication
Tags for this Online Resume:
Process Improvement, IT Consulting, Customer Service Director, Business Development, Call Center Management, Sales Engineer
