Hard working Goal Getter

Industry:	Human Resources
Occupation:	Human Resource Training Specialist
Highlights:	• Proven track record of assisting in the design and implementation of incentive programs that encouraged employee’s development and increase sales. • Talent and ability for identifying customer/team needs and presenting appropriate support resulting in increase in sales volume and customer satisfaction. • Possess expertise in Sales, Retention, Competition Customer Service as well as Technical. • Ability to create tools and implement usage for training and monitoring Service Levels and Handle Times.
Education level:	Master
Will Relocate:	Yes
Location:	Jacksonville, FL

• Designed and implemented all aspects of the E-Sales department to create an operation cost savings to the North Central Division of over a half a million dollars in the first year.

12/2007 - Present

(private)

Manager

• Provide leadership and development for frontline employees for the world’s largest financial institution.

2/1997 - 12/2007

Comcast

Manager

• • Promoted to lead team of 21 employees in daily call center operation of the New England E-Sales Team while supporting departmental and the individual goals.

2006

Master Degree

Boston University

• Education/ Human Resources /Organizational Development

2004

Bachelor Degree

UNIVERSITY OF MASSACHUSETTS

• English & Psychology

1997

Associate Degree

MIDDLESEX COMMUNITY COLLEGE

• Liberal Arts

1990

Associate Degree

BUNKER HILL COMMUNITY COLLEGE

• Liberal Arts

Skill	Rating
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership