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Online Resumes with " Customer Service Call Center Operations"
Major Account Executive - 20 Years of Experience - Near undefined
Analytical, highly adaptable professional with extensive experience enhancing operations across enterprise. Expertise in leading profit-generating operations through strategic planning, increasing productivity levels, implementing technology solutions, and providing high-end customer service. Skilled in aligning end-user needs with long-term resolutions to complex challenges. Excellent at developing, deploying and evaluatin...
Tags for this Online Resume: VoIP, Call Center, Contact Center, PBX, SIP, IVR, Self Service, ACD, Unified Communications, Workforce Management, Quality Monitoring, Interactive Intelligence, Social Selling, Social Sales, Social Media, Customer Service, Customer Relationship, Customer Experience, Salesforce Administration, Seibel Sales, Seibel Call Center, Cisco ICM/UCCM Enterprise, Cisco IPCC Enterprise, Cisco IPCC Express, Cisco Customer Voice Portal, Cisco AVVID, Avaya G3R ECS/EAS, Avaya Aura Session Manager, Avaya Customer Interaction Suite, Avaya Modular Messenger, Nortel BCM, Nortel Call Pilot, NICE Systems, Aspect Solutions, Genesys Labs Framework CGE, Juniper Network Sales Associate, Juniper Network Sales Specialist, Witness Systems, Pegasystems, Blue Pumpkin, e911, vXML, Java, HTML, Visio, SQL, IEX, inContact, Davox, Microsoft MCSE, Sun Systems
Senior Manager for Client Services
PROFILE â?¢ A dedicated professional with 20+ years combined experience as a client services/account manager in customer service, insurance and advertising environments. â?¢ Thirteen years experience in customer service, call center operations, business process outsourcing (BPO). â?¢ Self-starter manager and a team player with experience in leadership, management, team management (people development, succession planning), ...
Ideal Companies: Fortune 500 companies
Tags for this Online Resume: Profit and Loss, Team Leadership / Motivation, Process Improvement, Account / Territory Management, Customer Service, Performance Management, Financial Management, Coaching, Workforce, Service Level Agreements, Continuous Process Improvement, Change Management, Quality Monitoring, Disaster Recovery Testing, Vendor Management, Project Management
Experienced and Highly Successful Customer and Sales Service Manager
Highly Successful Customer Service and Sales Manager. Results oriented team player. Developed and lead large and small diverse, highly successful inside and outside Customer Service and Sales Contact Centers, including ordering, billing, collections and support teams. Developed and managed a full spectrum of residential, commercial/industrial and marketing programs, products and services.
Customer Service Manager - 19 Years of Experience - Near 33062
Tags for this Online Resume: Support, Technical Support, EDI, Electronic Data Interchange, Management, Call Center, Retention, Budgeting, Compliance, Operational Excellence
