Career Research and Resources for Companies in VA
AV Security Group
Responsible for the daily operation and personnel management for a multi-facetted company. I worked under the general supervision of the owners of the company. Provides guidance, establishes policies, priorities and objectives for the company and its employees. Provide technical advice regarding range and training area maintenance requirements and training complex. I was responsible for operational support of all ranges to...
Avg. Salary: $105,000 · Company Rank: Not Available
SER Solutions
Reported directly to VP, Worldwide Operations. Responsible for managing call center system implementations and services departments; established group goals and objectives, policies and procedural metrics; managed vendor and partner relationships, negotiating contract pricing and SLAs. • Scale of projects ranged from $150 - $500K; managed 6 direct reports. • Marquee clients included AT&T, Service Employees International Un...
Avg. Salary: $0 · Company Rank: Not Available
SER Solutions
Reported directly to Senior VP, Operations. Responsible for all aspects of call center systems delivery, including Staffing, Training, Ops, Project Management, Implementations, Service and Customer Satisfaction. Also responsible for document management products integration. • $4.5MM budget responsibility; managed 7 direct reports and 42+ indirect reports. • Marquee clients included Comcast Cable, AT&T, Xerox, Verizon, SEI...
Avg. Salary: $0 · Company Rank: Not Available
SER Solutions/EIS International
Reported to Director, Field Operations. Responsible for Field Engineering operations and call center implementation solutions. • Managed $1.5MM expense budget; 13 direct reports. • Marquee clients included Sitel, West, Convergys, APAC, CDG and ICT Group. • Responsible for training; reduced required new hire training by 50%, and reduced time required for Engineers to become billable from 6 months to 3 months. • Managed d...
Avg. Salary: $0 · Company Rank: Not Available
American Excavating
overall land development,& light mechanical work.
Avg. Salary: $10,000 · Company Rank: Not Available
Genworth Financial
Track and report employee productivity through in house-produced, Web-based programs. Follow agent productivity cycles over 12-month period to generate state-by-state agent termination docket to assist management in eliminating under-producing personnel. Currently co-developing best practices for process flow improvement as well as tool to assist in budget reporting. • Produced cost savings by up to $85K by identifying ...
Avg. Salary: $26,000 · Company Rank: Not Available
Wachovia Securities/Wells Fargo Advisors
•Design, develop, script and record 13 role specific training modules for a re-centralization project. •Critiqued high level training documentation, edited and rewrote process modules for distribution to 7,000 field associates impacting branch productivity substantially. •Home Office Operations Channel representative in the Command Center for the A. G. Edwards back office conversion created for crisis intervention for a...
Avg. Salary: $93,000 · Company Rank: 3.0 out of 5
Windsor Way, LLC
• Established and maintained all required FINRA Regulatory and Firm Compliance and Supervisory files. • Trained staff on the Thomson Financial SmartStation Brokerage System • Handled accounts payable, payroll, employee and vendor files.
Avg. Salary: $93,000 · Company Rank: 1.0 out of 5
Wachovia Securities Financial Network
• Represented FiNet in a variety of high level work groups that successfully designed and implemented updates/changes to firm initiatives, business policies and procedures, client confirm and statement redesign, SmartStation enhancements and new technology as well as internal and external communication committees. • Led project managers and the Professional Development Group in the development and timing of training on ne...
Avg. Salary: $93,000 · Company Rank: 4.0 out of 5
Wachovia Securities
• Managed staff of 35 Associates. Responsible for hiring, counseling, performance evaluations, disciplinary action, scheduling time off, section coverage, and termination. • Developed extensive training program for new and existing associates to meet the objective of a well trained and professional office to meet production goals. Production goal was exceeded by $5M. • Trained Financial Advisors and staff on enhanceme...
Avg. Salary: $93,000 · Company Rank: 4.0 out of 5
