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Ser Solutions Work Values
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Daily Duties at Ser Solutions:
Reported directly to Senior VP, Operations. Responsible for all aspects of call center systems delivery, including Staffing, Training, Ops, Project Management, Implementations, Service and Customer Satisfaction. Also responsible for document management products integration. • $4.5MM budget responsibility; managed 7 direct reports and 42+ indirect reports. • Marquee clients included Comcast Cable, AT&T, Xerox, Verizon, SEIU and Bell Canada. • Served as Technical SME for Marketing and Sales organizations. • In bid process, reviewed technical solutions and cost projections for equipment and services. • Responsible for the customer experience, managing customer escalations, client retention, solution feasibility and revenue generation. • Designed and implemented employee boot camp training summits, improving customer satisfaction. • Worked directly with customers to resolve AR issues, providing detailed documentation. • Created the merger integration plan, including staff and account information consolidation. • Rolled out new FCC compliant solution methodology, exceeding company’s revenue targets by $1.8MM. • Designed peak hours staffing strategy, increasing project completions by 15%.
What they like about Ser Solutions:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
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Information about Ser Solutions
Company Rank: Not Available
Average length of employment : 9 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Ser Solutions:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
