Career Research and Resources for Companies in OH
Medco Health
Worked as a staff pharmacist within the Managed Care Department as a work at home Regional Consulting Pharmacist. • Made outreach calls to physician’s offices, making presentations for formulary change programs unique to individual drug plans, focusing on quality of care while maintaining cost.
Avg. Salary: $126,500 · Company Rank: Not Available
Medco Health
Worked as a Pharmacist Operations Supervisor directly responsible for the Drug Utilization Review Calling, Drug Utilization Review Patient Call, and the Diabetic Therapeutic Resource Calling Departments within the pharmacy. • Responsible for staff development for 40+ staff pharmacist including quarterly reviews, annual reviews, and coaching opportunities as needed for performance improvement. • Involved in many aspects of ...
Avg. Salary: $126,500 · Company Rank: Not Available
Medco Health
Worked as a Managed Care Supervisor directly responsible for the Managed Care Department. • Responsible for staff development of a department that consisted of 80-90 team members which included both Pharmacist and Associates. • Held accountable for department performance, including weekly department metrics and budget
Avg. Salary: $126,500 · Company Rank: Not Available
Medco Health
Worked as a Staff Pharmacist primarily in the Managed Care Department
Avg. Salary: $126,500 · Company Rank: Not Available
IGS Energy
Managed a team of 11 Sales & Retention Specialists • Sent out daily outbound dialer campaign plan, partnering with workforce to identify proper labor allocation in order to effectively handle inbound and outbound call volume. • Trained team on new outbound marketing campaign protocols and develop scripting. • Coached team members to improve customer connection, negotiation skills, and call flow, through side by side coachin...
Avg. Salary: $50,000 · Company Rank: Not Available
Cardinal Health
Managed a team of 10 Pricing Services Lead Coordinators • Improved cycle time for Pricing Inquiry Resolution by establishing an effective strategy to elicit a faster response time from suppliers for pricing and membership information. • Analyzed current and historical work volume and capacity data to provide guidance. • Gathered data and led a focus group in creating a new productivity metric which better aligned with Servi...
Avg. Salary: $50,000 · Company Rank: Not Available
Cardinal Health
Managed a team of 10 Records Management & Fulfillment HR Coordinators • Launched the Records Management & Fulfillment Department for the new HR Service Center by testing the systems, training my employees, and developing the infrastructure • Improved workflow productivity by identifying system defects and developing enhancements for the scanning system, and the electronic employee file system. • Participated in a LSS Kaizen...
Avg. Salary: $50,000 · Company Rank: Not Available
Verizon Wireless
Managed a team of 10 Sales & Retention Specialists • Improved call-handling procedures between Financial Services and Customer Service as part of a specialized project group. • Developed and communicated call handling procedures for retention calls. • Consistently drove department leading team sales revenue and call quality results. • Provided suggestions to Marketing regarding customer mailer layouts, while leading succes...
Avg. Salary: $50,000 · Company Rank: Not Available
Verizon Wireless
Managed a team of 11 Customer Service Representatives • Drove department leading call quality and efficiency results with effective coaching feedback and solid action plans for improvement. • Conducted monthly coaching sessions, reviewed statistics, listened to and discussed calls together to reinforce performance expectations. • Utilized effective time management skills to consistently meet scheduled deadlines • Effective...
Avg. Salary: $50,000 · Company Rank: Not Available
Verizon Wireless
Worked closely with Marketing, providing feedback regarding the layout of different mailers, while reporting on the effectiveness of the marketing campaigns • Quality mentor for both new hires and current Customer Care representatives • Created agendas and led team meetings • Led new hire class in CMO transition, trained them on billing systems, outbound dialing, and call quality standards. • Researched customer inquiries ...
Avg. Salary: $50,000 · Company Rank: Not Available
