Browse Career Research in Telecommunications
Telecommunications Career Research
APEX
Responsibilities included answering account questions and billing inquiries for customers. Calculating payoff figures and interest paid on loans. Processing insurance forms and maintaining customer records on computer. Also filled in as a receptionist on a multi-line phone.
Avg. Salary: $48,000 · Company Rank: Not Available
Associates Bancorp. INC.
Duties included processing invoices and charge slips for payment, packaging capital equipment requests and creating various PC documented spreadsheets. Miscellaneous typing, filing and other general office duties preformed
Avg. Salary: $48,000 · Company Rank: Not Available
McAfee
Developed eLearning courses for the new LMS that they are implementing. Captivate, SumTotal, Photoshop, SnagIt, SCORM
Avg. Salary: $34 · Company Rank: Not Available
XO Communications
Primarily worked as a technical writer to document processes that were constantly being updated. I also consulted as an instructional designer for the training department.
Avg. Salary: $34 · Company Rank: Not Available
TrailBlazer Health Enterprises
Functioned as the Sr. Instructional Designer. Consulted with trainers to enhanced their skill set. Redesigned and older existing training material to make that material more relevant and up to date. Developed WBT for The History of Medicare and Cognos 8 Budgeting system. Developed multiple job aides for SumTotal LMS.
Avg. Salary: $34 · Company Rank: Not Available
Monitronics Intl.
Training coordinator focusing on call center needs. Developed training for the new SalesLogix system. Designed a negotiation’s class for agents handling billing issues with customers. Focused on department specific training for the new Mastermind system being implemented. Published bi-weekly newsletter communicating on the status of the Mastermind project. Developed Train the Trainer and Best Practices courses for the ...
Avg. Salary: $34 · Company Rank: Not Available
Farmer's Insurance Group
General agent customizing insurance portfolios for our clients. Educated clients as to how insurance works in order to tailor insurance portfolio for maximum value and cost savings.
Avg. Salary: $34 · Company Rank: Not Available
eTalk Corporation
Delivered training to a broad range of corporate levels as well as personality types and learning styles. Developed new training curriculum and refined existing training. Worked with clients to develop customized training curriculum. Responsible for learning a broad range of materials to be delivered over half day and multi-day training events. Consulted with clients regarding the implementation and future use of the...
Avg. Salary: $34 · Company Rank: Not Available
AT&T
Area Manager on Vice President's staff responsible for 13 State Call Center Administration including Planning, Capacity, Forcasting and Analysis Reporting. Worked daily with centers to increase operating effeciencies and agent productivity while driving operational costs down.
Avg. Salary: $95,000 · Company Rank: Not Available
Pacific Bell
Responsible for coaching and developing teams of Service Repsresentatives (15-20)in Customer Service and Sales. Daily monitoring for productivity and sales results, caoching for performance improvement plans. Also responsible for agent training, Quality Assurance validations, payroll and attendance administration.
Avg. Salary: $95,000 · Company Rank: Not Available
