Order Management Career Research and Resources
Sun Microsystems, Inc.
• Ensure that quotes are prepared in a timely fashion for renewals • Work closely with Base Sales Representatives and renewal team to ensure quotes reflect correct products and entitlements • Analyzes customer billing and payments for discrepancies • Contract validation • Process tax write offs • Communicate with internal and external customers • Check for complete installs and case closures • Prepares deals for Revenue Rec...
Avg. Salary: $43,100 · Company Rank: Not Available
IKON Office Solutions
• Served as company representative to resolve issues for customer and account team contracts • Provided quality assurance to orders submitted as completed by the OC team • Documented errors for each OC to be used as a training/performance improvement tool • Provided data support to PAR team for publishing Audit statistics • Counseled associates on errors made and opportunities for process or skill improvement • Assisted as...
Avg. Salary: $43,100 · Company Rank: Not Available
Hewlett Packard
• Served as point of escalation for customer and account team contract issues • Published service handbooks, quarterly newsletters and monthly service activities to customers • Determined methods and procedures for new customer assignments • Worked on complex assignments to resolve problems and/or develop recommended solutions for the customer • Developed monthly Service Activity Review meetings with customer and account te...
Avg. Salary: $43,100 · Company Rank: Not Available
AT&T
• Order Management Project Business Owner for foundational process and systems re-engineering effort impacting 3 million customers, 1500 employees 100+ Applications and revision of 70+ business processes. • Direct order management solution delivery accountability for 44% of multi-million dollar business transformation project, which set the foundation of AT&T’s Integrated Wireless/Wireline Customer Experience. Transformati...
Avg. Salary: $115,000 · Company Rank: Not Available
AT&T
Led projects comprised of a release of IT systems, business processes, changes to the business customer experience, and organization/resource changes for Siebel SFA 7.7 environment.
Avg. Salary: $115,000 · Company Rank: Not Available
Avaya
Development & Delivery of Global Sales Force Automation Tools integrated with Siebel Sales, and Blue Roads which improved efficiencies
Avg. Salary: $115,000 · Company Rank: Not Available
Merrill Lynch
• Achieved 90% reduction of open trouble tickets within the first 100 days through effective team leadership. • Managed Team of 15 in 3 locations which included o Helpdesk Technicians, Level 1-3 (responsible for phone support and escalation) o Deskside Technicians (responsible for on site desk side support) o Server Technicians (responsible for managing 15+ servers at each location) o Programmers/Developers (responsible fo...
Avg. Salary: $115,000 · Company Rank: Not Available
Nabisco
• Managed corporate-wide security installation project to support 125K+ global users. • Managed Team of 6 Information analyst which provided assistance to users requiring access to Nabisco’s systems
Avg. Salary: $115,000 · Company Rank: Not Available
DIEBOLD INDIA- CHENNAI
• Handled inventory screen to know the availability of ATM supplies and proactively call customers to remind them on their next orders. • Confirm availability of ATM supplies to 300 vendors and 100,000 customers • Process supply order on endure delivery and track status on CRM application • Online order punching for ATM parts and supplies. • Generate e- ticket for return order on the supply • Credit verification for th...
Avg. Salary: $50,000 · Company Rank: Not Available
CASTROL INDIA
• Keeping track on the buying pattern of the customers and follow up with sales using CRM application. • Handling low-end customer’s day in day out sales over phone. • Preparing report on the sales figures all India and involved in retention activity of customer on a large scale. • Database Management • Analyzing the customer base on their buying pattern and prioritizing of the customers • Working towards a committed t...
Avg. Salary: $50,000 · Company Rank: Not Available
