Customer Service Supervisor Career Research and Resources
MCI
MCI CORPORATION, Springfield, MO 1995 – 1998 Sales Representative / Customer Service Representative • Sold local and long-distance phone service, Internet services, pagers, and cell phones to residential and small business accounts; worked in specialized group who introduced and sold new products. • Performed customer service, quality...
Avg. Salary: $38,000 · Company Rank: 5.0 out of 5
OnePoint Patient Care
Correspond with Hospice Nurses and patients regarding delivery of medications Organize drivers for routing of deliveries for Phoenix and surrounding cities. Log in delivery confirmation. Supervise customer service relations.
Avg. Salary: $24,500 · Company Rank: 3.0 out of 5
Swiss Colony
taking orders, doing advanced customer service, do product inquires and shipping complaints on products and doing UPS Call Tags
Avg. Salary: $20,000 · Company Rank: 4.0 out of 5
Convergys/Onstar
Heavy Phones Interface with clientele via inbound/outbound calls, utilizing technologically advanced software, including GIS, for the purpose of troubleshooting & problem solving Processing consumers request while providing and receiving various information and maintain security of highly sensitive data Actively promoting products and services, while meeting company timed targets
Avg. Salary: $30,000 · Company Rank: 2.0 out of 5
Prime Therapeutics
Responsible for the presentation and development of a Contact Center Team consisting of 10 – 25 employees; Develop and coach direct reports towards ongoing in individual development in multi-channel customer service, which includes daily performance monitoring. Develop and coach direct reports to systematically assure the highest possible quality and the lowest possible data entry error factor. Create, develop, recommend ...
Avg. Salary: $50,000 · Company Rank: 4.0 out of 5
Oriental Trading Company
Supervise a team of 25 to 30 TSR’s and CSR’s as well as various Support Staff positions. Provide support to Call Center Managers and other departmental managers. Provide back up support to the Call Center Managers and make operational decisions as needed. Answer questions from Call Center employees, regarding policies, procedures and customer issues. Handle escalated customer calls requiring Supervisor/Manager attention...
Avg. Salary: $50,000 · Company Rank: 1.0 out of 5
Utell
Revenue and Yield Representative November 2001- April 2003 Review/Evaluate accounts and prepare recommendations to assist in the opportunity for increased revenues. Prepare Business Assessments to disseminate to the client of current revenue standing and opportunities for increased profits. Conduct online phone training sessions of NetRez to new and existing clients’. Run and evaluate Excessive Close-out reports...
Avg. Salary: $50,000 · Company Rank: 4.0 out of 5
Jeffco Credit Union
Avg. Salary: $39,000 · Company Rank: 3.0 out of 5
Alert Communications
Call Center-Answer inbound calls, place catalog orders for various clients. Answer customer questions with the best product knowledge available. Take after hour messages for Doctor, Dental and Law Offices. Dispatch any emergency calls according to clients instructions on what is an emergency. Enter and verify customers billing, shipping and product information on the computer.
Avg. Salary: $1,300 · Company Rank: 4.0 out of 5
Alert Communications
Lead Agent-Answer inbound calls, data entry and Supervisor assistant. During call taking I answered customers questions to the best of my knowledge and placed catalog orders. Also took after hour messages for Dental, Doctor and Law Offices. As a Supervisors assistant I helped cover the floor when they were on break, lunch and on their days off. I made sure that agents were taking calls on a timely manner, follow company...
Avg. Salary: $1,300 · Company Rank: 5.0 out of 5
