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Oriental Trading Company Work Values
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Daily Duties at Oriental Trading Company:
Supervise a team of 25 to 30 TSR’s and CSR’s as well as various Support Staff positions. Provide support to Call Center Managers and other departmental managers. Provide back up support to the Call Center Managers and make operational decisions as needed. Answer questions from Call Center employees, regarding policies, procedures and customer issues. Handle escalated customer calls requiring Supervisor/Manager attention. Evaluate, review coach, mentor, monitor, counsel, document and discipline employees. Provide input, prepare and conduct team members’ evaluations. Maintain the Call Center’s service level goals and operational service and staffing levels. Ensure all phone orders are entered in a timely manner and that other work, within the Call Center, is being performed per established standards.
What they like about Oriental Trading Company:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Information about Oriental Trading Company
Company Rank: 1.0 out of 5
Average length of employment : 1 year
Average salary of employees: $50,000
These are some of the questions we asked our climbers about their experiences with Oriental Trading Company:
| 05| | ||
| Were your performance expectations clearly communicated? | 4.0 |
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| Were you recognized for meeting or exceeding expectations? | 3.0 |
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| Did you feel like your personal contribution was important? | 2.0 |
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| Was your career path clearly outlined and discussed? | 2.0 |
| 03| | ||
| I would recommend this as a place of employment. | 1.0 | |
| I believe in the purpose of this organization. | 1.0 | |
| I would work for this organization again. | 1.0 | |
| I feel employees are fairly compensated. | 1.0 |
