Executive Director Career Research and Resources
Cross Country Home Services
2012-2013: Successfully drove deployment of an integrated Six Sigma and Net Promoter Score system which has resulted in measurable ROI within the first year of deployment with annualized returns exceeding $4M.. Continued oversight of Quality Assurance as a direct report to the company President. Year-end customer experience results demonstrated another 10% improvement over prior year. A total improvement of 28% in our Net P...
Avg. Salary: $142,000 · Company Rank: Not Available
CIGNA
Performed various functional roles within the company and each afforded increasing levels of responsibilities and personal growth. The functions were performed for departments in the Sales and Finance organizations with overlapping responsibilities across multiple divisions within the company which required extensive capability in matrix management. Functions performed ranged from conducting detailed analysis of data to pre...
Avg. Salary: $142,000 · Company Rank: Not Available
PRC (aka Alorica)
Responsible for a staff of over 200 employees depending on the Telemarketing program and season. Managed inbound and outbound Telemarketing operations for a variety of clients ranging from AT&T to Ryder, and shared inbound telemarketing units consisting of multiple client calls for companies such as: FTD, Disney Institute, Ciba Geigy, Nestle, Taco Bell, etc. Responsible for 7-day/week, 24-hour servicing operations; executed...
Avg. Salary: $142,000 · Company Rank: Not Available
American Express, TRS
Held several positions with increasing levels of responsibilities during the 10-year tenure which culminated in a final role responsible for management and oversight of daily operations for five (24-hour/7-day) departments consisting of Telephone Customer Service, Telemarketing, Authorizations, Emergency Card Replacements, and Credit Telephone Services. Responsibilities also included financial planning, forecasting, project...
Avg. Salary: $142,000 · Company Rank: Not Available
Liberty Resources Inc.
Drove the management team to develop an ambitious quality improvement measures that were tied to the organization's strategic plan
Avg. Salary: $0 · Company Rank: Not Available
AAG Health
Hired, trained, and directed team of Health Advisors. Member of the executive team and made contributions to all aspects of the company including marketing, operations, core values, doctor’s network, and how the clinics were run. Started employee recognition and inventive programs. Helped launch grass root and local marketing. • Temporary consulting position.
Avg. Salary: $140,000 · Company Rank: Not Available
Treatment Solutions Network
Managed Assessment and Placement Department, the Support Department, and 3 call center locations for 80+ million dollar company. Oversaw 7 managers and 80+ employees. Successfully hired and trained 60 highly skilled inside sales professionals. Member of the executive senior leadership team and sat on the advisory board. Company was bought out and my position was relocated to Nashville.
Avg. Salary: $140,000 · Company Rank: Not Available
Magnolia Health Management
Assured profitable market growth through the procurement of new healthcare accounts. Managed, developed, and Trained call center sale staff of 25, ensuring area sales and profit targets are achieved or exceeded. Analyzed gross profit factors, market conditions, and competition using data to create strategic marketing and sales goals/plans.
Avg. Salary: $140,000 · Company Rank: Not Available
Raytheon Corp
Avg. Salary: $0 · Company Rank: Not Available
IBM
Avg. Salary: $0 · Company Rank: Not Available
