Cigna Work Values

Daily Duties at Cigna :

Performed various functional roles within the company and each afforded increasing levels of responsibilities and personal growth. The functions were performed for departments in the Sales and Finance organizations with overlapping responsibilities across multiple divisions within the company which required extensive capability in matrix management. Functions performed ranged from conducting detailed analysis of data to preparing and delivering summarized results and insights to senior executive management. Drove execution of an end-to-end core process inventory. Drove development and execution of an end-to-end process reviews to identify long term strategic opportunities as well as tactical initiatives to prepare the foundation and initiate immediate change with measurable results. Designed development and drove execution of division-wide management processes. Drove development of organizational metrics (KPI's) for the balanced scorecard and successfully deployed Six Sigma.quantifiable ROI within the first year of deployment. This first black belt project team received the President’s Club Award (CIGNA HealthCare’s recognition award) in 2004 as a leading team in building foundation for Six Sigma deployment by realizing over $.5M in immediate savings through call center process improvements.

What they like about Cigna :

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Six Sigma Master Black Belt, VP Customer Experience, Continuous Process Improvement Executive, Director Customer Experience, Director Process Improvement, Director Project Management Team, Quality Assurance, Net Promoter Score, Call Center Management, Change Management, Expert in Microsoft Office Suite, Sales Operations, Program Management, Operational Excellence, Analytics, Process Deployment, Operational Start-ups, Cross-functional Leadership, Multi-Site Leadership, Bilingual (Fluent in Spanish/English)

Skills

Program Management, Process Design and Implementation, Leadership, Management, MS-Office Suite, Minitab, Analysis, Report Development, Bilingual (Spanish/English), Call Center Operations, Claims Managment, Voice of the Customer Model Development, Customer Experience Management System Design, Team Building, Quality Assurance, Strategy, Enterprise strategic initiatives execution, Operations Management, P&L Management

These are some of the questions we asked our climbers about their experiences with Cigna :