Cigna Work Values

Daily Duties at Cigna :

Performed various functional roles within the company and each afforded increasing levels of responsibilities and personal growth. The functions were performed for departments in the Sales and Finance organizations with overlapping responsibilities across multiple divisions within the company which required extensive capability in matrix management. Functions performed ranged from conducting detailed analysis of data to preparing and delivering summarized results and insights to senior executive management. Drove execution of an end-to-end core process inventory. Drove development and execution of an end-to-end process reviews to identify long term strategic opportunities as well as tactical initiatives to prepare the foundation and initiate immediate change with measurable results. Designed development and drove execution of division-wide management processes. Drove development of organizational metrics (KPI's) for the balanced scorecard and successfully deployed Six Sigma.quantifiable ROI within the first year of deployment. This first black belt project team received the President’s Club Award (CIGNA HealthCare’s recognition award) in 2004 as a leading team in building foundation for Six Sigma deployment by realizing over $.5M in immediate savings through call center process improvements.

What they like about Cigna :

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Six Sigma Master Black Belt, VP Customer Experience, Continuous Process Improvement Executive, Director Customer Experience, Director Process Improvement, Director Project Management Team, Quality Assurance, Net Promoter Score, Call Center Management, Change Management, Expert in Microsoft Office Suite, Sales Operations, Program Management, Operational Excellence, Analytics, Process Deployment, Operational Start-ups, Cross-functional Leadership, Multi-Site Leadership, Bilingual (Fluent in Spanish/English)

Skills

Program Management, Process Design and Implementation, Leadership, Management, MS-Office Suite, Minitab, Analysis, Report Development, Bilingual (Spanish/English), Call Center Operations, Claims Managment, Voice of the Customer Model Development, Customer Experience Management System Design, Team Building, Quality Assurance, Strategy, Enterprise strategic initiatives execution, Operations Management, P&L Management

These are some of the questions we asked our climbers about their experiences with Cigna :