American Express, Trs Work Values

Daily Duties at American Express, Trs:

Held several positions with increasing levels of responsibilities during the 10-year tenure which culminated in a final role responsible for management and oversight of daily operations for five (24-hour/7-day) departments consisting of Telephone Customer Service, Telemarketing, Authorizations, Emergency Card Replacements, and Credit Telephone Services. Responsibilities also included financial planning, forecasting, project management and development, implementation of TQM practices, hiring, and coaching, counseling and terminating employees. Responsibilities included leadership of line management/supervisors. Key accomplishments included participation in implementation team responsible for establishing the North Carolina Regional Operations Center as well as the design and development of telemarketing operations for the Latin American Regional Operations Center.

What they like about American Express, Trs:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Six Sigma Master Black Belt, VP Customer Experience, Continuous Process Improvement Executive, Director Customer Experience, Director Process Improvement, Director Project Management Team, Quality Assurance, Net Promoter Score, Call Center Management, Change Management, Expert in Microsoft Office Suite, Sales Operations, Program Management, Operational Excellence, Analytics, Process Deployment, Operational Start-ups, Cross-functional Leadership, Multi-Site Leadership, Bilingual (Fluent in Spanish/English)

Skills

Program Management, Process Design and Implementation, Leadership, Management, MS-Office Suite, Minitab, Analysis, Report Development, Bilingual (Spanish/English), Call Center Operations, Claims Managment, Voice of the Customer Model Development, Customer Experience Management System Design, Team Building, Quality Assurance, Strategy, Enterprise strategic initiatives execution, Operations Management, P&L Management

These are some of the questions we asked our climbers about their experiences with American Express, Trs: