American Express, Trs Work Values

Daily Duties at American Express, Trs:

Held several positions with increasing levels of responsibilities during the 10-year tenure which culminated in a final role responsible for management and oversight of daily operations for five (24-hour/7-day) departments consisting of Telephone Customer Service, Telemarketing, Authorizations, Emergency Card Replacements, and Credit Telephone Services. Responsibilities also included financial planning, forecasting, project management and development, implementation of TQM practices, hiring, and coaching, counseling and terminating employees. Responsibilities included leadership of line management/supervisors. Key accomplishments included participation in implementation team responsible for establishing the North Carolina Regional Operations Center as well as the design and development of telemarketing operations for the Latin American Regional Operations Center.

What they like about American Express, Trs:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Six Sigma Master Black Belt, VP Customer Experience, Continuous Process Improvement Executive, Director Customer Experience, Director Process Improvement, Director Project Management Team, Quality Assurance, Net Promoter Score, Call Center Management, Change Management, Expert in Microsoft Office Suite, Sales Operations, Program Management, Operational Excellence, Analytics, Process Deployment, Operational Start-ups, Cross-functional Leadership, Multi-Site Leadership, Bilingual (Fluent in Spanish/English)

Skills

Program Management, Process Design and Implementation, Leadership, Management, MS-Office Suite, Minitab, Analysis, Report Development, Bilingual (Spanish/English), Call Center Operations, Claims Managment, Voice of the Customer Model Development, Customer Experience Management System Design, Team Building, Quality Assurance, Strategy, Enterprise strategic initiatives execution, Operations Management, P&L Management

These are some of the questions we asked our climbers about their experiences with American Express, Trs: