Interested in finding more jobs in Miami Lakes, FL? Click Here to create a Climber profile today!
Prc (Aka Alorica) Work Values
Interested in finding out if you are the type of person this company is looking for? Create an account and take our patented DNA assessment now to see how you compare.
Daily Duties at Prc (Aka Alorica):
Responsible for a staff of over 200 employees depending on the Telemarketing program and season. Managed inbound and outbound Telemarketing operations for a variety of clients ranging from AT&T to Ryder, and shared inbound telemarketing units consisting of multiple client calls for companies such as: FTD, Disney Institute, Ciba Geigy, Nestle, Taco Bell, etc. Responsible for 7-day/week, 24-hour servicing operations; executed the start-up/implementation of the AT&T ramp account for the company which was a key element for driving significant volume of business to the company and ultimately led to its public offering. Responsible for the realignment of the Ryder Reservations operations to ensure profitability and service quality.
What they like about Prc (Aka Alorica):
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Six Sigma Master Black Belt, VP Customer Experience, Continuous Process Improvement Executive, Director Customer Experience, Director Process Improvement, Director Project Management Team, Quality Assurance, Net Promoter Score, Call Center Management, Change Management, Expert in Microsoft Office Suite, Sales Operations, Program Management, Operational Excellence, Analytics, Process Deployment, Operational Start-ups, Cross-functional Leadership, Multi-Site Leadership, Bilingual (Fluent in Spanish/English)
Skills
Program Management, Process Design and Implementation, Leadership, Management, MS-Office Suite, Minitab, Analysis, Report Development, Bilingual (Spanish/English), Call Center Operations, Claims Managment, Voice of the Customer Model Development, Customer Experience Management System Design, Team Building, Quality Assurance, Strategy, Enterprise strategic initiatives execution, Operations Management, P&L Management
Information about Prc (Aka Alorica)
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $142,000
These are some of the questions we asked our climbers about their experiences with Prc (Aka Alorica):
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
|
| Were you recognized for meeting or exceeding expectations? | 0.0 |
|
| Did you feel like your personal contribution was important? | 0.0 |
|
| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Prc (Aka Alorica) had these interests:
| Books | |
|---|---|
Execution |
Excellent book on how to go beyond the development of strategy by making it real through execution. |
| The Ultimate Question 2.0 |
Provides insight on the value of developing a Net Promoter System to improve the customer experience while improving the bottom line |
| Websites | |
| LinkedIn http://www.linkedin.com/pub/esther-lopez/2/373/b91/ |
Business Networking Site |
| iSixSigma http://www.isixsigma.com/ |
Educational and networking site for Six Sigma professionals |
