Prc (Aka Alorica) Work Values

Daily Duties at Prc (Aka Alorica):

Responsible for a staff of over 200 employees depending on the Telemarketing program and season. Managed inbound and outbound Telemarketing operations for a variety of clients ranging from AT&T to Ryder, and shared inbound telemarketing units consisting of multiple client calls for companies such as: FTD, Disney Institute, Ciba Geigy, Nestle, Taco Bell, etc. Responsible for 7-day/week, 24-hour servicing operations; executed the start-up/implementation of the AT&T ramp account for the company which was a key element for driving significant volume of business to the company and ultimately led to its public offering. Responsible for the realignment of the Ryder Reservations operations to ensure profitability and service quality.

What they like about Prc (Aka Alorica):

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Six Sigma Master Black Belt, VP Customer Experience, Continuous Process Improvement Executive, Director Customer Experience, Director Process Improvement, Director Project Management Team, Quality Assurance, Net Promoter Score, Call Center Management, Change Management, Expert in Microsoft Office Suite, Sales Operations, Program Management, Operational Excellence, Analytics, Process Deployment, Operational Start-ups, Cross-functional Leadership, Multi-Site Leadership, Bilingual (Fluent in Spanish/English)

Skills

Program Management, Process Design and Implementation, Leadership, Management, MS-Office Suite, Minitab, Analysis, Report Development, Bilingual (Spanish/English), Call Center Operations, Claims Managment, Voice of the Customer Model Development, Customer Experience Management System Design, Team Building, Quality Assurance, Strategy, Enterprise strategic initiatives execution, Operations Management, P&L Management

These are some of the questions we asked our climbers about their experiences with Prc (Aka Alorica):