Browse Career Research in Information Technology
Information Technology Career Research
Ultimate software Group
I was asked to develop a reporting system to monitor the hosted servers in order to ensure that customer SLA's were being met. This was a contractual SLA and so my data warehouse had to be accurate and timely. I designed the data warehouse (table schema, data modeling etc) and had one person I worked with who did the actual Cognos reports Very familiar with Microsoft SQL server from both a development and administrative per...
Avg. Salary: $95,000 · Company Rank: Not Available
Ultimate software Group
I was asked to spearhead the effort to design and build a hosted (Cloud before the word cloud was used) environment using Citrix and the internet to provide an easy solution for converting our customer base from a legacy model to a hosted model.. I had 13 employees and two managers who reported to me. I reported to the CIO. The day to day was overseen by my managers and I provided the vision for long term strategies. Devel...
Avg. Salary: $95,000 · Company Rank: Not Available
Ultimate software group
Responsible for the long term vision and goals of the technical support call center and intersourcing department. Provide guidance to the manager of the technical support team who reported to me. Responsible for creating and maintaining the budgets for the department. Interface with the development team to provide feedback and analysis of the core product. This entailed reporting on defects and customer feedback on pos...
Avg. Salary: $95,000 · Company Rank: Not Available
Ultimate Software Group
Responsible for the day to day support operations for 12 technical support specialists. Manage the call volume to ensure that all customers are called back in a timely manner. Work closely with the customer services management team to provide seamless support integration for customer issues that encompassed technical issues along with product issues. Responsible for the support of the internal legacy payroll application and...
Avg. Salary: $95,000 · Company Rank: Not Available
Ultimate software group
Provide technical support to internal payroll support staff and customers.
Avg. Salary: $95,000 · Company Rank: Not Available
Barnes & Noble Inc.
Responsibilities included: Receiving, Point of Sales, Music/DVD Dept., Customer Service, Maintaining and Stocking Book Shelves and Demonstration and Sales of B&N Digital E-Reader (The Nook). Direct sales of books, Movies, Music and magazines .•Deliver world-class customer service in every area of the store •Maximize sales and productivity on the selling floor and through www.bn.com •Provide fast and friendly service at th...
Avg. Salary: $100,000 · Company Rank: Not Available
U.S ARMY RESEARCH LABORATORY (STG INC)
I performed hardware and software installations, testing hardware computers and provided high-level customer care and technical support. I Set up and troubleshot on various printers, scanners, and other peripherals. I repaired Dell notebooks and desktops and HP printers not covered by warranty. Assembled and installed wide array of computer systems, workstations, and peripheral hardware. Replaced defective parts and re...
Avg. Salary: $0 · Company Rank: Not Available
NAVY AND MARINE SPECTRUM CENTER (ODYSSEY SYSTEMS CONSULTING GRP
As a consultant, I provided stable computing system environment to support the NMSC command and improved turnaround time for work stoppages. Implemented processes that resolved longstanding problems such as inadequate computers availability due to frequent crashes, and out of warranty units not being replaced and general lack of maintenance. I identified and repaired without any cost most of the out of warranty systems and ...
Avg. Salary: $0 · Company Rank: Not Available
US CUSTOMS AND BORDER PROTECTION (VIATECH SYSTEMS)
I supervised 7 hardware technicians supporting all hardware issues for U.S customs and Border Protection for both Oconus and Conus. Diagnosed and troubleshot printer, laptop and desktop issues. Diagnosed and troubleshot various computing equipment. These includes monitors, license Plate Readers, Biometric equipment, fingerprint scanners, passport readers/scanners and UPS units. Conferred with system engineers and field te...
Avg. Salary: $0 · Company Rank: Not Available
Affinegy, Inc
• Currently overseeing embedded, mobile and server software development, and managing the overall architecture of the company’s products. • As part of the business team, participate in product design and setting general company direction, assist in pre-sales and other high-level customer interactions. • In charge of directing installations and regular management of deployments in the cloud, and in customer data centers in E...
Avg. Salary: $140,000 · Company Rank: Not Available
