Browse Career Research in Information Technology
Information Technology Career Research
HP Enterprises Services
Provided mentoring to Tier 1 Sub-contractor to meet SLA performance goals. Created weekly High Performance Team (HPT) Reports regarding resolution and call handle times. Researched customer service issues affecting performance and customer satisfaction.
Avg. Salary: $8,000 · Company Rank: Not Available
HP Enterprises Services
Lead Tier I team with incoming trouble calls while meeting organizational goals. Support Tier I team development and productivity by mentoring , coaching and training. Research mishandled tickets and perform problem resolution follow-ups. Report any trends affecting the delivery of organizational goals and service level agreements. Coordinate with other internal support teams obtain resolutions.
Avg. Salary: $8,000 · Company Rank: Not Available
Added Value
• Manage project staff of 10-15 and budgets of $100-$800K for top-tier clients including AT&T, Hilton, Colgate, Microsoft, Nissan, Kellogg’s and others. • Deliver complex international projects on time and within budget across various methodologies. Work with teams on different time zones and diverse cultures. • Oversee new software and technology installations and run test projects using newly adapted applications; documen...
Avg. Salary: $64,000 · Company Rank: Not Available
J.D. Power and Associates
• Managed syndicated studies within the Real Estate and Construction practice conducted in collaboration with McGraw-Hill Construction. • Created budget, schedules, questionnaires, monitored field work and financial performance. • Coordinated between departments and vendors to achieve on-time results within budget.
Avg. Salary: $64,000 · Company Rank: Not Available
Physio-Control - contract with Staffing Technologies
Project manage company upgrade from XP to Win 7, IE6 to IE8 and install MS Office 2010. Identify current application that were not compatible with Win 7 offer alternate solutions. Address and fix issues with end user machines during the phase roll out the upgrade. Provide training assistance to end user on the Win 7 platform
Avg. Salary: $67,500 · Company Rank: Not Available
Pennsylvania State University
Avg. Salary: $80,000 · Company Rank: Not Available
Microsoft - contract with LG Consulting
Brought on to new team to create and document a process for new software releases within the Microsoft network. Need to create and maintain an interactive site for teams to begin process for software deployment. Coordinate among multiple teams all necessary requirements for quick deployments. Track and report on progress of all deployment requests and post deployment metrics. Work with offshore teams to ensure that all r...
Avg. Salary: $67,500 · Company Rank: Not Available
HDR
As a member of the Project Management Office’s IT Service Management (ITSM) program team, assist with the implementation of the ITSM initiative based on the IT Infrastructure Library (ITIL) guidelines. Role responsible for implementing several separate projects as a portion of the overall program. Coordinate efforts of Core, Extended, and Management Teams. Develop Project Plans and schedules. Responsibilities include: Im...
Avg. Salary: $95,000 · Company Rank: Not Available
HDR
• Implemented new problem ticketing system and IT methodology based on Utilized IT Infrastructure Library principles • Reduced work stoppage times and improved service management using change management, problem management, and incident management standards • Facilitate decision making and action during stalemates by coordinating and communicating effectively among members of core, extended, and management teams • Develop p...
Avg. Salary: $95,000 · Company Rank: Not Available
The Gallup Organization
• Managed IT for the healthcare practice, ensured availability of data on multiple platforms, and timely delivery of technology projects within budget up to $10M • Conducted surveys to gather data which drove analytics, and assisted strategic decision making, resulting superior customer service • Defined project boundaries and formulated budgetary guidelines and price estimates • Evaluated and selected new IT projects to e...
Avg. Salary: $95,000 · Company Rank: Not Available
