Hdr Work Values

Daily Duties at Hdr:

• Implemented new problem ticketing system and IT methodology based on Utilized IT Infrastructure Library principles • Reduced work stoppage times and improved service management using change management, problem management, and incident management standards • Facilitate decision making and action during stalemates by coordinating and communicating effectively among members of core, extended, and management teams • Develop project plans and schedules by identifying major milestones, time schedules, and deliverable dates • Manage central technical knowledgebase, providing consistent IT solutions and increased first call resolution • Conduct enterprise wide business group surveys to assess needs and gather project requirements • Lead status update meetings for user community to discuss project progress, milestones, and budget status • Increased employee accountability through the development of management performance metrics, critical success factors, and key performance indicators • Manage team of six responsible for incident management, desktop support, outage reporting, and other customer support • Oversee staffing related issues including performance appraisals, supervision, development, hiring, and separations

What they like about Hdr:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

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These are some of the questions we asked our climbers about their experiences with Hdr: