Browse Career Research in Information Technology
Information Technology Career Research
PATH
* They changed only my title from Help Desk Manager to Computer Support Lead while I was there and not the pay or grade. •Implemented the organization’s first Help Desk tracking system. (Intuit’s Track-It!) •Set and Documented Standards, customer service and quality assurance procedures including communications. •Devised customer satisfaction surveys and technician visit cards. •Managed the budget for Computer Support. •...
Avg. Salary: $55,000 · Company Rank: Not Available
Holland America Line - Westours Inc.
•Performed all desktop support related tasks in previous positions. •Submitted employee performance appraisals on a biannual basis. •Reviewed and initialed evaluation and recommendation request forms for new computer equipment based on department need. •Worked with vendors and purchasing department to control costs on new and upgraded equipment. •Coordinated the company-wide upgrade of about 1000 users from CC Mail to Outl...
Avg. Salary: $55,000 · Company Rank: Not Available
Holland America Line - Westours Inc.
•Provided Windows 95 and NT 4 Server/Workstation and Novell IntraNetware 4.11 support setting up users/print servers. •Configured TCPIP, Web browsers and Terminal emulation software including Telnet and Extra. •Supported hardware setup using Norton Ghost across the network. •Helped manager coordinate company-wide upgrade from Lotus Suite to Office 97. •Was senior micro analyst supporting 1000 computers at corporate offi...
Avg. Salary: $55,000 · Company Rank: Not Available
Navy
• Assigns, schedules and supervises the daily activities of IT staff (5 people): Client Services, Network and Support Services and Applications Services; troubleshooting and diagnosing computer related issues within large enterprise environment. Assigns, schedules and supervises the daily activities of staff responsible for providing direct assistance to PC customers, and performing specific network maintenance and administ...
Avg. Salary: $50,000 · Company Rank: Not Available
e-Play, LLC
Oversee a network of more than 400 kiosks across 13 states and 3 provinces. Direct a team of 12 technicians, 4 deployment installers, 3 support personnel, and 5 outside vendor companies that handle kiosk installation, maintenance, repairs, and problem resolution. Coordinate resources from Software Development, Operations, Technical Support, and outside vendors to achieve strategic goals. Significant Accomplishments • Acce...
Avg. Salary: $50,000 · Company Rank: Not Available
Tolt Service Group
Developed and managed the infrastructure support operation targeting meat wrapping and weighing equipment throughout 5 states in the southeast U.S. Assembled a service team of 25 technicians and 3 support personnel. Significant Accomplishments • Substituted salvage parts during a 4-month period of supplier downtime. • Enhanced team productivity, facilitating a reduction in overtime from 40% to near 6%. • Identified less...
Avg. Salary: $50,000 · Company Rank: Not Available
Rich Certified Services
Oversaw daily scheduling, training, and development for a team of 16 technicians and 8-10 deployment personnel. Handled sourcing decisions, logistics, and supplier relations. Managed projects to complete network refresh and infrastructure equipment upgrades. Managed customer relations with key accounts including Kroger. Significant Accomplishments • Regularly tapped as a cross-divisional training and problem resolution e...
Avg. Salary: $50,000 · Company Rank: Not Available
Kyrus Corporation
Served the equipment maintenance and repair needs of top accounts, such as Kroger. Cultivated specialized knowledge of POS and other grocery store systems. Significant Accomplishments • Routinely achieved a 99% on-time ticket resolution rating on 4 hour SLA in a 72-site territory. • Provided excellent service with a 0% inventory loss ratio. Expanded Roles Technical Roles Coordinated with customer Help Desk and internal...
Avg. Salary: $50,000 · Company Rank: Not Available
United States Navy
(Details on Request): Steam Propulsion, Electrical Generation, Water Distillation, and Nuclear Support Systems Trainer & Supervisor, UNITED STATES NAVY, Norfolk, Virginia / Everett, Washington (1991-1999) • Nuclear propulsion Engine Room Supervisor, leading an operational team of up to 12 operators. • Oversaw operations, maintenance, and safety compliance on nuclear plant electrical generation, propulsion, and water distill...
Avg. Salary: $50,000 · Company Rank: Not Available
Nicor National
• Facilitate business case development and funding approval process, gathering requirements for all new projects, organizing teams for project implementation, and tracking project progress from inception through funding approval. • Function as Development Support, Quality Assurance Tester for various projects. • Provide daily Oracle support across all modules as Oracle subject matter expert (SME), recreating issues in tes...
Avg. Salary: $67,500 · Company Rank: Not Available
