E Play, Llc Work Values

Daily Duties at E Play, Llc:

Oversee a network of more than 400 kiosks across 13 states and 3 provinces. Direct a team of 12 technicians, 4 deployment installers, 3 support personnel, and 5 outside vendor companies that handle kiosk installation, maintenance, repairs, and problem resolution. Coordinate resources from Software Development, Operations, Technical Support, and outside vendors to achieve strategic goals. Significant Accomplishments • Accelerated the ticket processing cycle from 48 to 6 hours. • Boosted the on-time issue resolution rate from 70% to 95%+. • Increased weekly kiosk installations by 5x while also cutting the unit installation cost 50%. • Shrank the spare parts budget 70% using new and more cost-effective vendors. • Implemented problem resolutions that cut service ticket volume 20%. Expanded Duties General Management Roles Analyze service call reports to improve efficiency, reduce down time, and improve team focus. Provide cost analyses for serviced equipment and team expansion. Provide input to strategic planning decisions including merchandise handling, service strategy, retrofit priority, and new engineering efforts. Track technician performance using time management software and call coordination database. Develop and mentor team leads in deployment, logistics, and technical services. Report to and assigned as designated alternate for Vice President, Operations. Project Management Roles Carry out program management in multiple projects to survey and prep sites, install, retrofit, and relocate kiosks. Provide cost analysis and input to deployment opportunities. Allocate a service budget toward labor, replacement parts, and third party services. Manage third party vendor relationships. Manage Customer Relations with partners including Best Buy, Wal-Mart, Exxon, and Bi-Lo. Technical Roles Establish and direct bench maintenance program to minimize spare parts costs. Monitor equipment performance and evaluate common service issues to minimize kiosk downtime. Provide 24 x 7 phone technical support to field staff. Develop and deliver training program to new and existing technicians. Write, edit, test, and approve technical documentation. Call Center Support Roles Administer Web Help Desk call coordination database, including user administration, setting up and analyzing reports, call reporting structure, and administration of installation locations. Train and mentor customer call center team in technical matters. Logistics Roles Source and procure spare parts, and allocate to field and depot as necessary. Manage fleet service assets. Conduct asset tracking on kiosks, parts, and associated installed equipment. Coordinate kiosk and equipment transport, including international transport. Create and approve Customs documentation. Serviced Equipment Provide training, hands on and remote technical support for lightweight robotics, PLC, point of sale card readers and scanners, thermal printers, cameras, touch screens, cellular and wired IP network assets, hardware firewalls, UPS, kiosk environmental control units, Blu-Ray and video game drives, enterprise PCs, and custom kiosk hardware.

What they like about E Play, Llc:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Point of Sale, MySQL, Technical Writer, Excel, Instructor, Windows, Project Management, Budget Management, Logistics, Field Service, Technician, Network, LAN, Project, Hardware, Printer, Trainer, Mechanical, Electrical, Electronic, IBM, NCR, Computer, Machist, Nuclear

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Project Management, IT Hardware Service, Mechanical Aptitude, Technical Writing, Customer Relations Management, Field Service Management, Provide Phone Technical Support, Call Center Management, Instrument Calibration, Root Cause Analysis, Process Improvement, Process Documentation, Serial Communications Devices, Software Installation and Configuration, Microsoft Project, Microsoft Visio, Microsoft Access, Procurement and Sourcing, Install and repair Point of Sale (POS) Systems, Install and repair Kiosk systems, Ticket database configuration and analysis, Infrastructure Life Cycle, Preventive Maintenance Planning, Customer Training, Fleet Management, Travel Arrangements, Logistics Planning

These are some of the questions we asked our climbers about their experiences with E Play, Llc: