Path Work Values

Daily Duties at Path:

* They changed only my title from Help Desk Manager to Computer Support Lead while I was there and not the pay or grade. •Implemented the organization’s first Help Desk tracking system. (Intuit’s Track-It!) •Set and Documented Standards, customer service and quality assurance procedures including communications. •Devised customer satisfaction surveys and technician visit cards. •Managed the budget for Computer Support. •Coordinated an organization wide upgrade to Office 2000, Outlook and Windows XP. •Coordinated in-house desktop PC upgrades from 500MHz or less to 1GHZ systems for the Seattle office. •Coordinated complete Pentium 4 system builds for 2004. •Performed all desktop support related tasks in previous positions. •Submitted employee performance appraisals on a biannual basis.

What they like about Path:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Desktop Support, Help Desk, Service Desk, Manager, Supervisor, Lead, Windows, XP, Active Directory, Blackberry, MS Office, Ghost, SMS, LANDesk, DOS, Computer Support, Oracle

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Hardware / Software Problem Solving, Managing within the law, Customer Service Problem Solving, User security software, Imaging Software (Ghost), Remote Desktop (SMS, LANDesk), Help Desk Management, Desktop Support Management

These are some of the questions we asked our climbers about their experiences with Path: