Path Work Values

Daily Duties at Path:

* They changed only my title from Help Desk Manager to Computer Support Lead while I was there and not the pay or grade. •Implemented the organization’s first Help Desk tracking system. (Intuit’s Track-It!) •Set and Documented Standards, customer service and quality assurance procedures including communications. •Devised customer satisfaction surveys and technician visit cards. •Managed the budget for Computer Support. •Coordinated an organization wide upgrade to Office 2000, Outlook and Windows XP. •Coordinated in-house desktop PC upgrades from 500MHz or less to 1GHZ systems for the Seattle office. •Coordinated complete Pentium 4 system builds for 2004. •Performed all desktop support related tasks in previous positions. •Submitted employee performance appraisals on a biannual basis.

What they like about Path:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Desktop Support, Help Desk, Service Desk, Manager, Supervisor, Lead, Windows, XP, Active Directory, Blackberry, MS Office, Ghost, SMS, LANDesk, DOS, Computer Support, Oracle

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Hardware / Software Problem Solving, Managing within the law, Customer Service Problem Solving, User security software, Imaging Software (Ghost), Remote Desktop (SMS, LANDesk), Help Desk Management, Desktop Support Management

These are some of the questions we asked our climbers about their experiences with Path: