Help Desk Specialist Career Research and Resources
OfficeMax
Manage team of 30 associates Drive production performance to ensure world class quality and response times. Instilled best practices for customer service Improved customer service index from 8.4/10 to 9.85/10. Drove sales performance to highest levels in history.
Avg. Salary: $50,000 · Company Rank: 2.0 out of 5
FedEx Kinko's
Lead teams ranging from 15 to 60 to meet Fortune 500 level demands in high pressure custom critical delivery of document solutions.
Avg. Salary: $50,000 · Company Rank: 3.0 out of 5
Avatar Holdings
• J. D. Edwards user interface, Build Pro, and basic knowledge of the Constellation product. • Primary responsibilities include testing, documenting and rolling out new software to the end user. Integration of applications currently being used, data conversion, and end user training. • Day to day responsibilities include resolving roadblocks to keep the project on time, documentation, participation in the meetings to es...
Avg. Salary: $40,000 · Company Rank: 3.0 out of 5
Litchford and Christopher
• Provided technical support for a multitude of critical technological skills and core business applications • Effectively communicated technical concepts to non-technical end-users • Responsible for backup of all Windows servers using Backup Exec 9. Team Project Lead for testing and upgrade to Backup Exec 10 beta. Performed Compaq, Dell, and IBM server configuration, installation, and in-house repair • Worked closely...
Avg. Salary: $40,000 · Company Rank: 5.0 out of 5
Veritas Software
• Provided technical support for Backup Exec for NT/2000 customers • Volume Manager for Windows NT/2000 • Performed Customer Service Assessment Testing of General Acceptance builds of the Volume Manager for Windows software to ensuring integrity • Created resource guide for team to ensure effective resolution of software issues • Facilitated training and development for new and current team members • Administer Mi...
Avg. Salary: $40,000 · Company Rank: 4.0 out of 5
Riverside Auto Sales
Computer Technician - Set up, maintained, and diagnosed computers/network - Set up business programs to be used throughout the network. Webmaster - Utilized Macromedia Dreamweaver when developing websites - Manipulated digital pictures with Adobe Photoshop and Adobe Illustrator.
Avg. Salary: $25,000 · Company Rank: 4.0 out of 5
G&S Metal Consultants, Inc.
IT Technician - Maintained/repaired company database and assisted on the maintenance of all servers - Maintained computers for the day to day function. Receiving - Shift Leader - Managed the Receiving Department. This included the development of employees while maintaining an efficient team - Proactive in different aspects of the business by learning different areas of the industry. Receiving - Dryer Operator - Opera...
Avg. Salary: $25,000 · Company Rank: 4.0 out of 5
Home Owners Clubs of America, Inc.
Dispatch - Answer calls from homeowners regarding home maintenance/repairs - Record homeowners information into database application - Dispatch work orders to contractors.
Avg. Salary: $25,000 · Company Rank: 4.0 out of 5
American Collegiate Financial Services
Consolidation Sales Representative - Answer inbound and outbound calls from college students - Explain to borrower the benefits and savings by consolidating their student loans - Confirm information and sent out consolidation application to borrower.
Avg. Salary: $25,000 · Company Rank: 4.0 out of 5
Fedex Kinkos
Providing in-house technical support with team members at the centers across the country.
Avg. Salary: $35,000 · Company Rank: 4.0 out of 5
