Business Analyst Career Research and Resources
Sprint
●Performed Inbound and Outbound customer follow-up, to provide real time repair status. ●Conducted On-Line Tier 1 Fault Isolation. ●Maintained Customer account/records. ●Implemented Event Track efforts through open and closed repair tickets; between customer and local telephone companies (24x7). ●Supported applications: Trouble Reporting Systems, Customer Information Systems, and Facilities Management Systems.
Avg. Salary: $47,500 · Company Rank: Not Available
Northwestern University
• Identified, recruited, created, and led successful team of business analysts defining business needs for highly visible and/or complex information technology projects. • Connected business units to solution providers and shared project management approaches and tools with proven track records. • Directed project planning and guidance through all tasks in project lifecycle, provided group facilitation, and delivered staff...
Avg. Salary: $125,000 · Company Rank: Not Available
Northwestern University
• Directed activities related to searches to fill vacancies on functional, technical, reporting, and training teams. • Created activities to improve team cohesiveness. • Mentored team leads and colleagues regarding leadership and management. • Collaborated with process and business owners, including controller and VP for budget and planning. • Reviewed project change requests and provided input on behalf of functional te...
Avg. Salary: $125,000 · Company Rank: Not Available
Northwestern University
• Created and led team of successful business analysts. • Led projects, including set project scope and priorities, confirmed documented requirements met, established goals and strategies to meet all go-live deadline. • Spearheaded testing initiatives, including interfacing with more than 150 representatives of the user community, functional, reporting, and technical resources. • Gathered and documented 500+ requirements fo...
Avg. Salary: $125,000 · Company Rank: Not Available
Northwestern University
Oversaw accurate interpretation and implementation of payroll contracts for nearly 700 faculty and 300 staff members, amounting to $60M annually. Reviewed, approved, and processed purchases and reimbursements for more than 50 departments and programs. Served as liaison/advocate for departments and school, representing faculty and/or staff to central administration. Advised, created, and implemented policy and procedures. ...
Avg. Salary: $125,000 · Company Rank: Not Available
TEKSystems
The insurance company was investing in their knowledge management processes and tools. I was asked to use my experience and skill set to analyze the current tools and processes. The company had many tools and processes in use. Analysis was done and a plan was created to standardize tools and processes to align them to best practice to the company's environment. This included process creation, new tool implementation, d...
Avg. Salary: $115,000 · Company Rank: Not Available
HP Software
Knowledge Centered Support or KCS is a support process developed by the Consortium of Service Innovation (CSI) which consists of professionals across the service industry which collaborate to review how support is being done and develops enhanced process of which KCS is one. My role at HP Software was to implement KCS into the support of their customers.
Avg. Salary: $115,000 · Company Rank: Not Available
Peregrine Systems
In the role of Manager Customer Support Operations, I was responsible for any environment the customer or the customer support staff touched or utilized. This included but was not limited to; CRM, KM, Self-Service website. Also acted as an adviser on CRM/KM software design and configuration
Avg. Salary: $115,000 · Company Rank: Not Available
Discover Technologies
• Managed an Agile development team using the Scaled Agile Framework as a model to quickly plan, develop and implement solutions for the Department of Defense Defense Contract Management Agency Integrated Workflow Management System project.
Avg. Salary: $130,000 · Company Rank: Not Available
Asia & America Group LLC
IT, Account Manager,Marketing Research,
Avg. Salary: $50,000 · Company Rank: Not Available
