Browse Career Research in Customer Service
Customer Service Career Research
Aurora Health Care
• Supervise and oversee all non-clinical and clinical inbound/outbound calls with consumers, patients and others to ensure quality, productivity and service expectations are met. • Responsible for facilitating communication with all Call Center Representatives regarding additional education, new policies, procedures, review of staff meeting minutes, through a one on one bi-weekly meeting with each employee.
Avg. Salary: $58,000 · Company Rank: Not Available
Kohl's Corporate Office
• One on one’s, coaching/training, bilingual interviews. • Prepare and analyze Call Center Reports. • Take bilingual calls for the Collection & Credit Department. • Respond to escalating calls.
Avg. Salary: $58,000 · Company Rank: Not Available
Fortis Health Insurance Co.
• Respond to and resolve issues that escalate beyond the supervisor level. • Conduct regular staff meetings and individual meetings with direct reports, including performance management and coaching meeting. • Develop and implement new processes and procedures designed to maximize efficiency. • Develop, enforce and report call center standards and metrics; recommend actions for improvement. • Advise supervisors regarding th...
Avg. Salary: $58,000 · Company Rank: Not Available
Verizon
Avg. Salary: $0 · Company Rank: Not Available
Carmona Insurance Group
• Dealt with Customers on a daily basis through email, phone, and face to face • Focused on commercial lines, assisted living facility, multifamily apartments • Prepared certificates of insurance and answered questions on the policy • Called clients to renewal policy on a timely basis • Took monthly payments over the phone
Avg. Salary: $32,000 · Company Rank: Not Available
Sage Software
• Create business case documentation supporting project initiatives including, but not limited to, the documentation of business requirements, project scope, functional specifications, and testing methodologies and resultsin accordance with established documentation standards. • Continuously identify opportunities in functional business areas, such as the Sales, Service, and Support Interaction Centers, where Organizational...
Avg. Salary: $130,000 · Company Rank: Not Available
Electronic Service Solutions
. Executed Sales & Service marketing strategies of the business, directly responsible for P&L of the greater NY, NJ and Connecticut area. Set goals and communicated the delivery of goals to drive results. Responsible for driving a sales/services team to deliver goals, while collaborating with regional staff of Motorola and other 3rd party Vendors. Provided feedback to improve processes and meet the customer experience and...
Avg. Salary: $125,000 · Company Rank: Not Available
Motorola
Cost Control / Budgeting / Project Management / Sales Support / Team Building / B2B / Outsourcing Engineering / Productivity / Business Development / Training / Change Management / P&L / SLAs
Avg. Salary: $125,000 · Company Rank: Not Available
Jostens
Corrected errors on black and white yearbook pages for schools using Page Maker, Page Maker 7, & InDesign helped to train a group of 10 people for 2 weeks on how to work on color yearbook pages as needed. Worked overtime from November to May every year, and was laid off for the summer around August every year. Called back every November. Worked with an employee base of 150. worked mandatory overtime. because of my work eth...
Avg. Salary: $0 · Company Rank: Not Available
Jostens Inc
Carefully corrected the color yearbook pages for schools, using Page Maker and InDesign talked to schools personally on how and what they wanted on their yearbook pages, emailed schools and Jostens consultants back and forth about what the schools needs. Wasn't laid off for the season as soon as everyone else due to I had more work than most people to do. I also prepared reports, and did proofreading and edited documents fo...
Avg. Salary: $0 · Company Rank: Not Available
