Sage Software Work Values

Daily Duties at Sage Software:

• Create business case documentation supporting project initiatives including, but not limited to, the documentation of business requirements, project scope, functional specifications, and testing methodologies and resultsin accordance with established documentation standards. • Continuously identify opportunities in functional business areas, such as the Sales, Service, and Support Interaction Centers, where Organizational, Process, and/or Technology improvements can be made at the Strategic, Tactical, and Operational levels to maximize the efficiency and effectiveness of Sage Internal and External Customers and Partners resulting in measurable savings of time, effort and money. • Understand industry best practices in functional business areas (Interaction Center Operations as one example) in order to leverage business processes, driving improvements in workflow and applications. • Develop and maintain working relationships with a diverse group of Sage Internal Customers (Front-line Representatives, Supervisors, Managers, Directors, VPs, etc.) in order to gain an in-depth understanding of the company's business processes to support the prioritization and delivery of demand. • Communicate technical ideas in non-technical language to the business. • Collaborate with Business and Technical Leaders in support of the demand management process including Governance models. • Coach and mentor peers and less-experienced team members through peer review processes and active participation on shared projects. • Collaborate with the IS Architects, Engineers and Application Support Teams to ensure business processes are supportive of enterprise architecture standards. • Exercise Superior Time, Task, and Project Management skills, including decision-making and multi-tasking.

What they like about Sage Software:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Leadership, Management, Organizational Transformation, Change Management, Customer Satisfaction, Customer Relationship Management, Knowledge Management, Strategic Planning, Training, Speaking, Communication Skills, Support Center Practices Certified, Project Management, SAP CRM

Skills

P&L responsibilities, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Systems Development Life Cycle Expertise, Project Management, Personnel, Process, and Systems Management, Motivational Leadership

These are some of the questions we asked our climbers about their experiences with Sage Software: