Fortis Health Insurance Co. Work Values

Daily Duties at Fortis Health Insurance Co.:

• Respond to and resolve issues that escalate beyond the supervisor level. • Conduct regular staff meetings and individual meetings with direct reports, including performance management and coaching meeting. • Develop and implement new processes and procedures designed to maximize efficiency. • Develop, enforce and report call center standards and metrics; recommend actions for improvement. • Advise supervisors regarding the coaching, mentoring, training and development of Call Center staff. • Forecast call center volume and scheduling and staffing requirements.

What they like about Fortis Health Insurance Co.:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Supervisor Call Center, Call Center Manager, Supervisor Claims , Supervisor Customer Service, Call Center, Customer Satisfaction, Performance Mananegment, Insurance Claims Team Supervisor, Military Instructor

Skills

P&L responsibilities, Technology Solutions, Sales Support, Requirements Analysis & Specification, Leadership , Leadership, Call Center Management, Insurance Claims Team Supervisor, Excellent Team Building Skills, Employee Relations

These are some of the questions we asked our climbers about their experiences with Fortis Health Insurance Co.: