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Online Resumes with "improved metrics"
Manager - 10 Years of Experience - Near 77539
Professional Summary Accomplished Call Center Manager with proven success in leading a large customer support organization and successful call center of 80-125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to ans...
Tags for this Online Resume: Scheduling, Security, Services, Support, Technical Support, Call Center, Documentation, Management, Payroll, management, manager, metrics
Sales Manager - 6 Years of Experience - Near 30292
An accomplished and results-driven Sales & Business Development Strategist with substantial success in providing strategic fiscal and operational leadership in the delivery of large-scale sales and technology solutions primarily in the commercial truck sector. Applies clear direction exceeds targets through effective planning and performance management and streamlines processes in order to enhance efficiency and cut costs. ...
Tags for this Online Resume: Active Directory, Client/Server, Desk Top Support, Desktop Computer, Disaster Recovery, DMS, Dms (Data Mgmt Tool), Integrate, Inventory, Project Manager, sales, outside sales, business development, inside sales, sales representative, marketing, account executive, account manager, technical sales
Project Managers - 20 Years of Experience - Near 66062
Summary * Implemented IT strategy consistent with individual business unit goals and departmental direction * Participated in the creation of technical teams Lead and mentor staff and provide learning and development opportunities by sharing Subject Matter Expertise * Provided 24x7 support on production Web, database and application servers maintain an agreed upon response time for any incident and perform system maintenanc...
Ideal Companies: Sprint, ATT, Verizon
Tags for this Online Resume: Routers, Infrastructure, Management, Monitoring, Oracle, SDLC, Software, Software Development, Voice, Wireless
Manager - 13 Years of Experience - Near 33313
Major Accomplishments * Developed a scorecard within the department that allowed leadership to successfully develop, mentor and train front line employees to enhance the department's productivity and focus. * Assisted and facilitated meetings and trainings with all of the business services stake holders, to include tech ops, order entry teams, sales, construction and maintenance with the desire to improve business services ...
Tags for this Online Resume: Management, Support, Technical Support, Focus, Leadership, Microsoft, Microsoft PowerPoint, Sales, Sales Support, Metrics
Sr Vice President Operations - 20 years experience in Bus Unit P&L performance, Six Sigma
I'm a Senior Operations executive with both turnaround and stable but continuous improvement experience and improvement in Business Unit performance. Multi-unit P&L responsibility, meeting and exceeding client expectations and service levels, improvement in Top and Bottom line performance through the use of metrics and Six Sigma methodology (Black Belt). Adept at Team Building and Organizational structure in alignment with ...
Tags for this Online Resume: P&L accountability, Six Sigma Black Belt, Turnaround, Continuous Improvement, Metrics development, Leadership and Team Building, Manufacturing, Outsourcing, Consulting, Account Management
Manufacturing and Operations Leader
Highly adept business leader with a strong track record of successful change management in manufacturing and engineering based organizations. Demonstrated ability to excel in management roles with progressive responsibility. Robust background in all areas of Operations management with over 20 years of experience focused on NPI, Lean deployment, site transfers, cost reductions, and QMS compliance. Energetic, people-oriented...
Ideal Companies: Medical Device manufactures
Tags for this Online Resume: Change Management, Coaching, Engineering, Kaizen, Leadership, Management, Manufacturing, Manufacturing Engineering, Medical Devices, Inventory Management, Business Process Improvement, Lean, Continuous Improvement, Quality System, Supply Chain, Warehousing, Process Management, Budget Management, Organizational Develpment, Servant Leadership, Cost Savings, Capital Acquisitions, Plant Leader
Customer success manager. Results Driven, Collaborative, Customer Focused, Accountable. Focused on delivering a WOW experience with each customer contact.
To obtain a position as a senior customer service representative, prove my value and progress into management. I seek a satisfying, meaningful career with an organization that values its employees and rewards them for initiative, performance, team work, problem solving, and providing an amazing customer experience.
Ideal Companies: apple computer, Samsung, Whole Foods
Tags for this Online Resume: Support, Customer Service, Scheduling, customer success, manager, web site, e-commerce, improved metrics, train new employees, document processes, motivate team, problem solving, customer satisfaction
