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Customer Service Manager, Dallas Fort Worth, TX

Customer Service Professional with 15 years of valuable service related experience participating in all phases of systems supporting call canters. My experience includes business process management customer and vendor relations, earned value management, employee development/mentoring and project management. My diverse industry experience includes cost control, employee retention, incentive program, improved personnel qual...

Ideal Companies: Atena, Southwest, capital one, Automobile Association of Ammerica

Tags for this Online Resume: TX, Supervising, People Skills, Call Center, Managing, Motivator

Project Management

Whether it be in a PMO Director role, Project Manager role or a Line Manager role in IT, I am driven to achieve company goals by building and nurturing productive work groups and creating a healthy environment for success.

Ideal Companies: Google, Motorola, AutoNation, Citrix, Kaplan, Holy Cross, AIDS Healthcare Foundation, Broward College, HEI Hotels and Resorts, HCA,

Tags for this Online Resume: Budgeting, Financial Accountability, Risk Management, Customer Relations, Cross Functional Team Leadership, Quality Assurance, Strategic Planning, Software Development Life cycle, Team Building and Mentoring, Process Engineering, New Business Development, Organizational Development, Change Management, Process Improvement, Operations Management, Defect Management, Software Verification, Software Release and Deployment, Release Management, Vendor Relations, Contract Management and Contract Negotiations, Matrix Management, Business Analysis, Performance Management, Metrics, Six Sigma, SEI CMM, Project Management

Software Quality Assurance Lead-15 years experience-financial industry-HP Quality Center-requirements-process improvement

Information Technology Resumes - Application Support Resumes - Sharon, MA

I am seeking a challenging position as a SQA Lead or SQA Manager which will utilize my expertise in Project QA Leadership, including but not limited to Test Cost Estimation/Test Schedule, Test Strategy/Scope of Testing,Defect Management, Requirements Based Testing, manage testing activities between geographically distributed QA teams,leadership on continued improvement of testing process.

Tags for this Online Resume: HP Quality Center, requirements, SDLC, defects, defects management, UML, Software release management

Featured Profile

GENERAL / OPERATIONS MANAGER

Management & Business Resumes - Manager Resumes - Tampa, FL

Strategic, visionary and award-winning make-it-happen leader. Analytical problem solver. Develop solutions to improve efficiency and accuracy. Effective team leader able to effectively and efficiently manage operations to achieve planned goals for integrity, revenue, and maintain company standards for customer satisfaction, quality assurance, and asset protection.

Ideal Companies: AIG, Cisco, Deloitte, Merrill Lynch, Motorola, Ocwen, Pfizer, Gateway, General Electric, Raymond James, Bear Stearns

Tags for this Online Resume: Process Improvement, Recruiting, Training / Development, Policy Development, Employee Engagement, Client and Vendor Relations, Negotiations, Market Analysis, Customer Service, Internet Marketing, Distribution, Cost Reduction, Scheduling, Budgeting, Financial Analysis General Ledger, Change, Management, Project Management, Start Ups, Strategic Planning, Risk Management, Director, Upper Management

QA Specialist

Information Technology Resumes - Quality Assurance Specialist Resumes - Ashburn, VA

To grow personally and professionaly from a mid level QA Tester to a Senior level Test Professional.

Tags for this Online Resume: Quality Assurance, Defect Management, XML Validation, Web Application Testing, RTM, Matrix and Documentation

QA Analyst/Testing

Information Technology Resumes - Application Support Resumes - Irving, TX

Tags for this Online Resume: QA Analyst, Manual Tester, Quality center, SQL, Test cases, Defect Management

Sr Software Tester - 18+ years experience - Mainframe, IMS, DB2, SQL, ITUP, QC

Information Technology Resumes - Tester Resumes - Pelham, AL

Objective: To support business goals by utilizing current methodologies and procedures.

Tags for this Online Resume: Business Analyst, Software Tester, Quality Assurance, Sr Testing SME, Quality Assurance Specialist, Application Support, Defect Management

Program, Quality and Regulatory Manager

Telecommunications Resumes - Account Executive Resumes - Cambridge, MA

Experienced Quality Manager with a proven record of developing the methodologies and tools to help companies manage organizational change, meet customer requirements and provide product excellence. Has extensive project team and department management experience in Quality Management and Regulatory Engineering, primarily for information systems, telecommunications and medical applications. Highly analytical, dynamic, resul...

Ideal Companies: Juniper, Tellabs, Sonus, Sycamore, Wyeth, Phillips, Siemans

Tags for this Online Resume: Program and Project Management, Business Analysis/Process and Data Analyst, Software Quality Assurance (SQA),, Requirements Management, Configuration Management, Defect Management, Quality Systems Development and Quality Management, Business Process Vision and Policies, Organizational Development and Re-engineering, Business Systems Requirements Specification, Course Development and Technical Training, Process and Training Documentation and Technical Writing, Product Design and Qualifications (power and packaging), Component Engineering (analog and materials), European and Asia Pacific business experience, Data Base Development and SQA, Use Case Modeling, Requirements and Defect Management, Issue Management, Document Management, KPI Definition, Analysis and Business Process Improvement, Use Cases Development, Test and Training, Internal Audit Planning, Implementation and Management, Hardware and Software PLC Management, Software Development Life Cycle (SDLC), Product Safety, EMC, EMI Environmental Management, Manufacturing, Customer and Field Support, Standards and Regulatory: UL, CSA, IEC, ISO, VDE, BSI, KEMA, FCC, FDA, PTT, BABT, OSHA, NEC, Sarbanes-Oxley (SarbOx/SOX), COBIT, Standards Making Committees: ECMA TC12, CBEMA ESC2, TIA, Process Frameworks: ISO 9000:2000 and TL 9000 (cGMP/QS9000 equivalent), CMMI, ITIL, SWBoK, PMBoK, RUP, and Sarbanes-Oxley compliance, Mass Quality Award/Baldridge Evaluation/Implementation, ODI and Rummler-Brache Process Improvement Methods, Metrics and Tools: TQM, SPC, TL9000 and GR-929 metrics implementations and Six Sigma tools and methodologies

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