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Online Resumes with "Support processes procedures"



Featured Profile

Program/Project/Account Manager

PROGRAM MANAGER Effectively Integrating Technology with Business, through business transformation ACCOUNT MANAGER Effectively maintaining and growing existing and new clients through business development activities. Establishing preferred client partner and advisor status through excellence in delivery, service and support.

Ideal Companies: TCS, Wipro, ATT, IBM, Consulting or Corporate IT Departments

Tags for this Online Resume: Program Management, Project Management, Business Transformation, Offshoring, IT Management, Account Management, Business Process, Business Analysis, Contract Negotiations, Contract Compliance, Managed Services, Nearshore, Vendor Managment, Staff Hiring, IT Strategy, Telecommunications, Consulting, Financial Industry, Insurance Industry, Manufacturing, Distribution, State GOvernment, SDLC, System Development, ERP Customization, Service Management Software, Asset Managment Software, System Development Methodologies, Team Building, Time, Staff Augmentation, Fixed Bid Projects, Outsourcing, Service Delivery, Business Intelligence, Database Technology, Networks, Telecommunications Auditing, Telecommunications Billing, Business Development, Cloud Computing, Performance Testing, Load Testing, Failover Testing, Contingency Planning, Disater Recovery, Budgeting, Sales Targets, IT Enabled Business Transformation, RFP, RFI, SOW, Call Accounting, Chargebacks, Call Collection, Cobol, IMS DB/DC, VSAM, DB2, Business Transformation Lead

Aggressive, Innovative, Goal Oriented Senior Leader

Results oriented senior leader with expertise in business leadership, product operations and customer relationship management. Demonstrated success in creating and implementing processes leading to improvements in cost, cycle time and customer satisfaction. Experienced in developing and implementing tactical and strategic operational plans. Motivational manager with a proven ability to hire, develop and retain highly ene...

Ideal Companies: Any size company needing a focus on process and procedure to minimize cost and cycle time and to maximize business success.

Tags for this Online Resume: Operations, Business Management, Product Management

Featured Profile

Data Centre Manager

To secure and maintain a customer facing support services management role that will allow me to continue to both mentor like minded customer service professionals whom share the goal of providing the highest quality of support services possible.

Ideal Companies: American Airlines and AT&T

Tags for this Online Resume: Customer Account Management, Major Incident Management, Strategic Planning, Business Relationship Management, Team Leadership, Process Management, Data Center Management, Customer Incident Escalation Management, Cisco Wireless Network Administrator, Help Desk Management, Disaster Recovery, End User Product Training, Call Center Management, ITIL, Software Integration, Vendor Management, Critical Thinking, Telephony