Results oriented senior leader with expertise in business leadership, product operations and customer relationship management. Demonstrated success in creating and implementing processes leading to improvements in cost, cycle time and customer satisfaction. Experienced in developing and implementing tactical and strategic operational plans. Motivational manager with a proven ability to hire, develop and retain highly energized and empowered associates and work groups. Excellent communications, analytical and interpersonal skills. Strengths include: � P&L Responsibility � Financial Controls � Cost Improvement � Change Agent � Quality Controls � Life Cycle Management � Associate Development � Customer Relations � Supplier Management

COMPANY	POSITION HELD	DATES WORKED
Motorola Inc, GEMS Latin America	(Confidential)	1/1997 - 6/2006

SCHOOL	MAJOR	YEAR	DEGREE
UNiversity of Minnesota	Business Administration	1978	Master Degree

Highlights:

• Defined and implemented business, product development and customer support processes for a “start-up” company in three months. • Achieved the highest Customer Satisfaction scores (> 95% satisfied) worldwide within company. • CEO Quality Award recipient for innovative new product announcement methodology. • Led initial focus on Cost of Poor Quality (COPQ) and achieved less than 1.5% COPQ (annual saving totaling > $5M) • Led delivery and logistics process changes that yielded 60 % delivery cycle time improvement and savings of $1M annually. • Acted as Product / Marketing lead on introduction of low tier products that became a $500M business. • Achieved 20% annual profit growth for four consecutive years for a declining business.

Companies I like:

Any size company needing a focus on process and procedure to minimize cost and cycle time and to maximize business success.

P&L responsibilities
Technology Solutions
Leadership

• Operations
• Business Management
• Product Management

Defined and implemented business, product development and customer support processes and procedures for an international corporation expanding into North America. • Worked directly with the President to successfully launch the North American Division in less than three months – 50% ahead of scheduled launch. • Drove the successful product definition, development and introduction of five new products. • Defined and implemented customer facing eCommerce and Business Support tools.