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Customer Support, Solutions and Engagement Manager

Seeking a career with a company that requires a solid management professional with over a decade leading Customer Service and Support Operations driving account maintenance, problem-solving and trouble-shooting, staff support, and planning / implementing proactive procedures and systems to address and ultimately avoid problems. Proven successes managing and motivating service staff while bolstering accuracy and efficiency t...

Ideal Companies: NCR, Sony, Sharp, Analog Devices, Microchip, UPS, Murata, L-3, AT&T, Fedex, Philips, Nordson, GE, MarketSource, MarketForce, DHL, Mekesson, Flextronics, Siemens, Arrow Electronics

Tags for this Online Resume: SAP , Multi-channel experience, Salesforce, Business Development, Account / Territory Management, Change Management, Reporting, Accounts Payable and Receivable, Distribution Operations, Consulting, International Business, Procurement, Project Management, Strategic Planning, Team Leadership, Employee RElations, REcruiting, Training, Workforce Planning, Process Improvement, Policy Development, Strategic Sourcing, Employee Engagement, Sales Cycle Management, Negotiations, Market Analysis, Needs Assessment, Presentations, Sales Forecasting, Product Marketing, Inventory Management, Vendor Relations, Logistics, Cost Reduction, Scheduling, Return Material Authorization, Failure Analysis, Customer Relations