Seeking a career with a company that requires a solid management professional with over a decade leading Customer Service and Support Operations driving account maintenance, problem-solving and trouble-shooting, staff support, and planning / implementing proactive procedures and systems to address and ultimately avoid problems. Proven successes managing and motivating service staff while bolstering accuracy and efficiency through continuous process improvement. Increase revenue, maintain extraordinary customer service metrics, and provide rapid response to issues. Develop and lead ongoing training to ensure consistency and quality of service.

COMPANY	POSITION HELD	DATES WORKED
Tianma NLT America (formerly NEC)	Senior Customer Solutions Manager	3/2005 - 5/2014
Colorgraphic Communications	Regional Account Manager	1/2003 - 3/2005
Future Electronics	Product Marketing Manager	2/2000 - 12/2002
Rep, Inc.	Distribution Coordinator, Southeastern Region	1/1999 - 2/2000
Pioneer Standard Electronics	Product Manager, Southeastern Region	2/1998 - 11/2000
Beacon Advanced Components	National Sales Manager Mitsubishi Microwave and RF products.	4/1989 - 10/1998

SCHOOL	MAJOR	YEAR	DEGREE
Shorter University	Communications, Public Relations	1984	Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Website	LinkedIn	media url	LinkedIn is a social networking site designed specifically for the business community.

Highlights:

• Boosted regional gross profit from 8.1% to 9.2% through close collaboration with sales and marketing teams, as well as, customers increasing end customer pricing. • Delivered $59M 2013 shipment at 9.2% gross profit against $52M budget and 9% GP traveling to all regions spearheading account acquisition utilizing comprehensive knowledge-base of Total Cost of Ownership (TCO) emphasizing warranty, lead time, and quality. • Facilitated seamless transition from discontinued products to new products with up to 10 years support through strategic establishment of product roadmap developing marketing strategy for existing and new products. • Established successfully guidelines for shipment from United States to Asia and from Japan to other locations within Asia through close collaboration with Legal Department regarding requirements for international shipping, as well as, partnering with Internal Company Logistics Manager, Marketing and Japanese Factory Logistics Manager developing Standard Operating procedure for International shipments.

Companies I like:

NCR, Sony, Sharp, Analog Devices, Microchip, UPS, Murata, L-3, AT&T, Fedex, Philips, Nordson, GE, MarketSource, MarketForce, DHL, Mekesson, Flextronics, Siemens, Arrow Electronics

Expert in Microsoft Office XP, 7 and 8.
Expert in OMS (Opportunity Management System)
Expert in Salesforce (opportunity and sales tracking system)
Expert in SAP (Systems, Applications, Products)

• SAP
• Multi-channel experience
• Salesforce
• Business Development
• Account / Territory Management
• Change Management
• Reporting
• Accounts Payable and Receivable
• Distribution Operations
• Consulting
• International Business
• Procurement
• Project Management
• Strategic Planning
• Team Leadership
• Employee RElations
• REcruiting
• Training
• Workforce Planning
• Process Improvement
• Policy Development
• Strategic Sourcing
• Employee Engagement
• Sales Cycle Management
• Negotiations
• Market Analysis
• Needs Assessment
• Presentations
• Sales Forecasting
• Product Marketing
• Inventory Management
• Vendor Relations
• Logistics
• Cost Reduction
• Scheduling
• Return Material Authorization
• Failure Analysis
• Customer Relations

Forged and leveraged solid relationships with key clients including Philips Healthcare, Sanmina, Singapore, Satori, Flextronics Nanjing, Hon Hai / Foxconn Technology Group, Global Display Solutions, SMTC Canada and Mexico, and NCR Global. Delivered logistical management for domestic and international teams and oversaw customer relations across Eastern Region for North and South America. Secured 3 national distributors in all areas of sales, technical support, supply chain management and business operations. Led activities and task delegation for 3 District Managers, 30+ Manufacturer Representatives in distribution and Original Equipment Manufacturers’ (OEM) account development and support. Executed and updated forecasting, market analysis, product and customer development, order management, and logistics. Established and managed pricing structures for all customers within territory and implemented Just In Time (JIT) delivery and consignment programs.