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Online Resumes with "SLA Management"



Information Technology Manager

AREAS OF EXPERTISE IT Infrastructure Management Technical & Solution Architecture Quality Management Risk & Issue Management Change Management Resource Management Client Relationship Management Team Management SLA Management

Tags for this Online Resume: Java 2 Enterprise Edition (J2EE), Java Programming Language, Architect, Test, Training, Unit Testing, Java Server Pages, Javascript, Project Management, Project Manager

Project Manager - 20 Years of Experience - Near 20130

CAREER HIGHLIGHTS * Leading product and platform development and delivery for customers across glob. * Led Product Development and R&D for almost a decade with ESQ Business Services Inc, designing products that provided the organization a strategic business advantage. Grew revenue by 7 times and scaled up the function from a 4-member team to a 75-member strong team. * Distinction of designing world class products, from conc...

Tags for this Online Resume: Automation, BMC Software, Documentation, Integrate, Monitoring, Performance Monitoring, Product Development, Research and Development, Sales, Tivoli

Chief Operations Officer - 3 Years of Experience - Near 22039

ACCOMPLISHMENTS Product Development/Management: As the first Product Manager at Compressus, a start-up in the healthcare IT market focused on telemedicine and imaging software, led a market survey to determine that the stated target market was saturated with similar software, but that an opportunity existed to tweak the product and enter the interoperability and workflow niche. Innovated the architecture, managed the develo...

Tags for this Online Resume: Operations, Account Manager, P&L, muti site management, Analytical Skills, data anaysis, Product management, Business Development, Business Management, Business Plan, Business Process, policies, best practices, Cross functional teams, Vice President, Technoogy, Revenue, sales growth, Financial acumen, Revenue and Expense budget management, Staff Mentoring, SLA Management, Customer Satisfaction, Staff Recruting

Program Manager - 20 Years of Experience - Near 43028

SUMMARY Background experience includes 30+ Years primarily in IT Management, and Business Management. Sr. IT Management experience in Banking, Insurance, Auto Industry, e Commence, Dept. Stores (POS), Aerospace, National Defense, Telecommunication, etc. Extensive IT Operations and Application development experience. Extensive experience managing the development of over 850 applications in my 30+ years in IT Management / IT ...

Tags for this Online Resume: SDLC, Management, Risk Management, ROI, Application Development, Monitoring, Oracle, Security, Unix, Financial

Project Manager - 12 Years of Experience - Near 60607

AREAS OF EXPERTISE & TECHNICAL ACUMEN SNAPSHOT Operations: Project & PMO Leadership SLA Management Value Generation Best Practices Excellence Strategy: Integrations Spin-offs Commercial Excellence Partnerships Forecasting Budgets Management: ZBB Upstream Leadership Procedure Enhancements ERP Program, Product, Project Stakeholder Relationships Change Management Internal Controls KPIs Methodology: PMP Enterprise Architecture ...

Tags for this Online Resume: Process Improvement, Forecasting, Project Management, Senior Project Manager, Leadership, Management, Consulting, Customer Relationship Management, Logistics, continuous improvement, operations excellence

Team Leader - 20 Years of Experience - Near 20716

Professional Summary * IT professional with more than 26+ years of a broad range of technical skill-sets and subject matter expertise to include Project Management, System/Software Engineering (Object Oriented analysis and design expertise), Architectural Strategy and Tactical Planning for IT solutions, Requirements Management within a Life Cycle approach. Programmatic Management of project efforts that impacted a Community...

Tags for this Online Resume: Cloud Computing, Desktop Computer, Test, Test Plans, Best Practices, Data Architecture, Enterprise Architecture, Infrastructure, Planning, Security, software

Manager - 16 Years of Experience - Near 84129

AREAS OF EXPERTISE * * MDT * Deploy Studio * Casper Suite * Jira * Confluence * Agile * Rapid Prototyping * Active Directory * HTML & PHP * Windows & Mac OS * ITIL * SCCM * Change Management * Project Management * SLA Management * E-Waste Management * Executive Management * Certificate Management * Asset Management * Storage Management * Cost Analysis * Risk Analysis * Budget Creation & Analysis * Cloud & Internet Technolog...

Tags for this Online Resume: Application Server, Configure, Local Area Network, Novell, Novell Netware, Payroll, Procurement, Services, Apple MacIntosh, Cellular

Manager - 20 Years of Experience - Near 27012

Tags for this Online Resume: itil, strategy , compliance , process, Infrastructure, Management, Business Requirements, Customer Relationship Management, Microsoft, Pricing, it jobs, agile, service delivery, sla management, ITIL, NIST, security, cyber, project management, jira, firewall, leader, software

Project Manager - 11 Years of Experience - Near 48154

PROFESSIONAL SUMMARY Project Manager with 11+ years of IT experience. Expertise is in Information Technology Infrastructure Library (ITIL) practices, including Change Management, Incident and Problem Management, SLA Management, gathering business requirements and creating Proof of Concept (PoC). IT Operations expertise includes transitions as well as project management and service delivery. Experience includes: Single point...

Tags for this Online Resume: Troubleshooting, Change Management, Communications, Gateways, Infrastructure, Planning, Telephony, Cisco Unified Communications Manager, Clusters, Documentation

Help Desk Specialist - 9 Years of Experience - Near 27603

Self-motivated, customer oriented leader with extensive years of experience in end user computing support that is process driven. Certified in ITIL with working knowledge of all aspects of ITSM process including data center operations. Background includes managing large service desk team, process creation and management, managing complex IT process and SLA management. Knowledgeable with Service Now, Remedy, change managemen...

Tags for this Online Resume: Management Report, Metrics, Quality, Quality Assurance, Staffing, Staffing & Recruitment, Statistics, Support, Technical Support, Time Management

Sr. Manager Technology (Director-Level) - 13 years Experience - Information Management and Business Intelligence

Business Intelligence and Data Management Leader with proven track record in defining and developing strategic technical road map for Business and IT, Program planning and in successfully executing enterprise-wide IT initiatives, products and services, on time and budget to meet or improve Fortune50 organizations financial and business objectives. Passionate about building high performing, empowered cross functional teams ...

Tags for this Online Resume: DW/BI – Develop Strategy, Roadmap, Architecture, Tools and Process improvement, Program Planning with Business Leaders for IT investments, Project Management & Delivery - Budgeting/Forecasting, Production Support, SLA Management and Client relations, Talent Management/ Hiring Process/Team Building, Strategic Sourcing/Vendor Management