Description
PROFESSIONAL SUMMARY Project Manager with 11+ years of IT experience. Expertise is in Information Technology Infrastructure Library (ITIL) practices, including Change Management, Incident and Problem Management, SLA Management, gathering business requirements and creating Proof of Concept (PoC). IT Operations expertise includes transitions as well as project management and service delivery. Experience includes: Single point of contact (SPOC) for configuration, capacity, planning, implementations of Cisco UC infrastructure and Microsoft Skype for Business. Leading a team of 30 engineers and multiple vendors during tenure at two major auto manufacturing companies Streamlining operations, maintaining schedules, and coordinating diverse teams and resources to complete objectives with maximum customer satisfaction Server / OS Technologies: Windows 2012 R2 DC, Windows 7, Windows 10, Microsoft Hypervisor, VMWare ESXI, and VSphere, Linux UC Tools: Triple Combo, Notepad ++, TranslatorX, PowerGrep, Variphy, Fast Track network analysis, Voyence, MS KHI, Fiddler Cap, MS Snooper, SCOM monitoring, Syslog viewer
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