I have over 10 years experience in the Telecom industry ranging from the design & configuration of customized Avaya Communication Solutions to programming and maintaining that equipment.
I am Avaya Certified in designing, programming, and servicing a wide range of products including Definity, Intuity, IPOffice, S8100, S8300, and S8700. Through years of working as both a Sales & Voice Engineer as well as a Project Manage...
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telecom, avaya, pbx, system administrator, voice engineer
I served my country proudly in Operation Desert Storm as a US Army soldier so I am Combat Veteran so service is in the blood. Service to my country was a pleasure but to serve the City of New York would be an extreme pleasure. To join a team who provides service to the greatest city on Earth where I was born and raised would be a dream come true! Offering to the City of New York my voice/data communications and strong PBX e...
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Avaya, PBX, Management experience, Remedy database for trouble calls and outages, Siemens CBX 9751, Call Center Management System (CCMS), as well as Wireless Technology for Voice/Data communications, Voicemail servers, programming menu boxes, subscribers, and other related programming items
QUALIFICATIONS Avaya Certified Associate Avaya/Lucent Certifications and Training: S8700 Multi and IP Connect Data Connecting S8500 Multi and IP Connect Data Modules S8300 Multi and IP Connect Bogen Paging Systems Definity G3R Intuity Voice Messaging System Definity G3SI Definity Prologix
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Customer Service, Call Center, Communications, Data Communications, Voice, Pbx, Cms, AVAYA
PROFILE Highly experienced Systems Analyst and Help Desk Support Professional with a record of developing and supporting solutions incorporating a wide range of applications. Consistently recognized and tasked to improve operating systems using comprehensive Information Technology expertise, with CompTIA A+ certification, with a track record of increasing responsibility and notable success in the creation of information sys...
Ideal Companies: A medium or large company that provides a supportive and good environment to work in.
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help desk, computer, telephony, Denver, Technical Support, Windows, Windows, Microsoft, Documentation, Microsoft Windows 7, Spiceworks, Telephony
PROFESSIONAL SUMMARY * Managed, developed and overseen 10 Supervisors overseeing 12 departments and 125 associates. Developed essential processes with analysis and measurements to meet a specific operational metrics for a start-up company. * Developed and managed 10 Supervisors overseeing 12 departments and 125 associates. * Managed a $24 million annual budget. * Managed system startups and migrations. * Designed and projec...
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Billing, Management, Budgeting, Business Plan, Call Center, Documentation, Inventory, avaya, IP Office, Telecommunications Manager
