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julia w

Avaya Telecom Engineer

Occupation:

Telecomm Specialist

Location:

Parker, CO

Education Level:

High School/GED

Will Relocate:

No

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I have over 10 years experience in the Telecom industry ranging from the design & configuration of customized Avaya Communication Solutions to programming and maintaining that equipment. I am Avaya Certified in designing, programming, and servicing a wide range of products including Definity, Intuity, IPOffice, S8100, S8300, and S8700. Through years of working as both a Sales & Voice Engineer as well as a Project Manager, I have developed a broad range of proficiencies and product knowledge including exceptional training and process development methods as well as customer management skills.

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COMPANY POSITION HELD DATES WORKED

AIMCO (Confidential) 11/2004 - 5/2006
Data Cabling (Confidential) 5/2004 - 10/2004
Teleco of the Rockies (Confidential) 8/2002 - 10/2003
Evolving Systems (Confidential) 12/2001 - 4/2002
Boise Cascade (Confidential) 7/2001 - 2/2002
Time Warner Telecom (Confidential) 9/2000 - 11/2000
MediaOne (Confidential) 2/2000 - 6/2000
Lucent -now Avaya (Confidential) 6/1996 - 2/2000
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Highlights:

Trained and certified in design & technical support of the following systems:- Avaya Definity PBXs (G1, G3i, G3R, Prologix, Guestworks, System75)- Avaya MultiVantage, CM2.0 & IP (S8700, S8300, S8100, IP Office) Platforms- Avaya Voice Mail systems (Intuity Map5, Map40, Map100, Intuity LX, VoiceMail Pro, & R1 Audix)- Witness call recording software- Lucent 5ESS Central Office Switches- SONET & SS7Extensive experience in maintaining T1 facilities, DS3 networks, DCS networks, CMS, call center and central office environments, CTI & ICM Administration (01), Sun Solaris (01), Unix (98), UnixWare Job Control (98), UnixWare File Management (98), Unix Technical Awareness (98), OS/2 (98), Windows NT & 2000 (98), Advanced DCS, Basic Telephony, Definity G3I&M, Advanced Features, Lucent 5ESS Maintenance, and SONET.
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Responsibilities include the design and support of two Avaya S8700s, Intuity Map100, Witness, CMS r12, IP Agent, IP softphone, and Call Accounting, and a Qwest DS3.
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