I have over 10 years experience in the Telecom industry ranging from the design & configuration of customized Avaya Communication Solutions to programming and maintaining that equipment.
I am Avaya Certified in designing, programming, and servicing a wide range of products including Definity, Intuity, IPOffice, S8100, S8300, and S8700. Through years of working as both a Sales & Voice Engineer as well as a Project Manager, I have developed a broad range of proficiencies and product knowledge including exceptional training and process development methods as well as customer management skills.
Highlights:
Trained and certified in design & technical support of the following systems:- Avaya Definity PBXs (G1, G3i, G3R, Prologix, Guestworks, System75)- Avaya MultiVantage, CM2.0 & IP (S8700, S8300, S8100, IP Office) Platforms- Avaya Voice Mail systems (Intuity Map5, Map40, Map100, Intuity LX, VoiceMail Pro, & R1 Audix)- Witness call recording software- Lucent 5ESS Central Office Switches- SONET & SS7Extensive experience in maintaining T1 facilities, DS3 networks, DCS networks, CMS, call center and central office environments, CTI & ICM Administration (01), Sun Solaris (01), Unix (98), UnixWare Job Control (98), UnixWare File Management (98), Unix Technical Awareness (98), OS/2 (98), Windows NT & 2000 (98), Advanced DCS, Basic Telephony, Definity G3I&M, Advanced Features, Lucent 5ESS Maintenance, and SONET.
Responsibilities include the design and support of two Avaya S8700s, Intuity Map100, Witness, CMS r12, IP Agent, IP softphone, and Call Accounting, and a Qwest DS3.
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