Over 9 years of experience as a mortgage specialist (underwriting, loss mitigation, short sales, loan modifications, FHA loans, foreclosure, bankruptcy, audit, HAMP, HAFA, etc.)
Over 13 years experience in customer service. Hands on experience in Negotiations, Research, Quality Assurance, Conflict Resolution, Client relation, Presidential Escalation, Complex Problem Solving.
Over 9 years Fiserv, MSP Lending Portal, LPS...
Profile Default Servicing / Customer-Centric Executive with progressive career experience in the mortgage servicing industry. An expert in default servicing, early and late stage collections, loss mitigation retention and liquidation disciplines in high-volume workout environments. Known as an ambitious, people leader with the proven ability to create strategic alliances across all lines of business to support key initiativ...
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Retention, Business Strategies, Delinquent Accounts, Inventory, Real Estate, Complaints, Collections, Litigation, Management, loss mitigation, strategy, budgeting, call center, customer service
SUMMARY Mortgage servicing executive, consultant, and mortgage loan originator, specializing in non-performing assets, regulatory compliance and loan administration. Significant experience implementing and managing mortgage servicing best practices to comply with GSE, CFPB, and National Mortgage Settlement. Dedicated to exceptional Call Center Customer Service and Resolution. Leadership strengths include talent acquisition ...
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Call Center, ACH, Customer Service, Engineering, High Net Worth, Insurance, Interactive Voice Response, Management, Monitoring, Planning
SUMMARY Over 10 years of experience in Mortgage Industry. Ability to be flexible, in tight deadlines, organize and prioritize work. Strong communication and organizational in high pressure production environment. Areas of Expertise * * FHA * VA * HAMPS * HAFA loans * Claims in reverse mortgages * Retail Banking, * Default Prevention * Compliance * Quality Assurance * Mortgage Services * Foreclosure * Claims * Loss Mitigatio...
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Audit, Banking Industry, Compliance, Documentation, FHA, Filing, IBM AS/400, Insurance, Microsoft Excel, Microsoft Word
QUALIFICATIONS: A proven leader with over 20 years in the Mortgage and Consumer Banking and Financial Industry, with targeted emphasis in all areas of Risk Management, including but not limited to: * Multi-State and Federal Regulatory Compliance * Consumer Loans/Banking - Auto, Credit Cards, and Personal * Operational Risk Management * Vendor Management - Assessment & Due Diligence * SOX Minimum Capital Requirements (Addres...
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Internal audit, Quality Assurance, Test, Audit, Bankruptcy, Fraud, Management, Underwriting, Vendor Management, Litigation
