Profile Default Servicing / Customer-Centric Executive with progressive career experience in the mortgage servicing industry. An expert in default servicing, early and late stage collections, loss mitigation retention and liquidation disciplines in high-volume workout environments. Known as an ambitious, people leader with the proven ability to create strategic alliances across all lines of business to support key initiatives. A motivating team builder dedicated to creating high morale to facilitate delivery of major initiatives. A creative problem solver with excellent communication, negotiation, complaint resolution and public speaking skills. Selected Career Acheivements At US Bank, directed a team of 248 underwriters and support staff in five sites on a portfolio of 3,700 loans Increased GSE Retention Efficiency rating to #2 and #3 respectively Drove QA income and expense accuracy pass rates to 90% and 94% Reduced "Stip" rate from November EOM to mid-January by 11% At Nationstar, directed "Special Servicing" handling NPL and RPL for Fortess and other private investors At Springleaf, managed a $3.9B servicing portfolio transfer to Nationstar Mortgage in October of 2014 At Chase, created Chase's Short Payoff Analysis and Auto-Approval tools, reducing cycle times Created loss mitigation training program for over 2,000 Chase loss mitigation representatives in eight national default servicing centers Implemented and led the MHA HAFA program, #1 servicer nationally Authorized by Chase Legal and Litigation teams to settle extremely aged and complex litigation settlements, granted $4M loss authority

Highlights:

• Retention
• Business Strategies
• Delinquent Accounts
• Inventory
• Real Estate
• Complaints
• Collections
• Litigation
• Management
• loss mitigation
• strategy
• budgeting
• call center
• customer service