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Online Resumes with "Escalations"
Network Engineer
AREAS OF EXPERTISE * Contributed to CMS growth from $1M revenue in 2006 to $33M in 2017, with a 45% profit margin * Maintained and supported Cisco's IP Telephony and Contact Center Enterprise, as well as all related Cisco IP telephony infrastructure * Knowledgeable in Cisco Tools/Applications, including CUCM, CUC, CUCDM, WebEx, Routers, Switches and Cisco Presences * Onboarded and supported numerous Enterprise/HCS Fortune 5...
Ideal Companies: anybody
Tags for this Online Resume: Documentation, Troubleshooting, Applications, Cms, P&L, Gateways, Support, Technical Support, Telecommunications, Voice
Information Technology Manager
ACCOMPLISHMENTS * 12+ years project management leadership and technical production experience on major Consumer and Pharmaceutical Brands across web/mobile, app & content management systems * 8+ years cross-functional team, technical management (nationally and internationally) for internal and Client-based stakeholders * 3+ years front-end HTML/CSS development in various roles as needed in support of development teams (self...
Tags for this Online Resume: Management, Content Management, Project Management, Senior Project Manager, Book of business, JIRA, Leadership, Motorola, Project Management Office, Reuters
Customer Service Manager - 12 Years of Experience - Near 48375
Qualifications Profile * Customer Experience Transformation: Catalyst for improving customer retention that has repeatedly designed innovative new service models that expedite the resolution of customer concerns. Boosted customer satisfaction in several industries including mortgage servicing, and event management industries. * Employee Performance Improvement: Emotionally-intelligent team manager that is energized by empow...
Ideal Companies: Fortune 500
Tags for this Online Resume: Quality Assurance, Training, Audit, Call Center, Process Improvement, Quicken, Retention, Software, Team Lead, Customer Service, Management, Mortgage, Performance Management, Customer Engagement, Relationship Building
Customer Service Manager - 17 Years of Experience - Near 17404
PROFESSIONAL SUMMARY: Proven expert in customer service account management with excellent written and verbal communication skills. Able to support multiple customer accounts through use of organizational and time management skills. Ability to calm unsatisfied customers, earn their trust, and bring in a team with the needed expertise to solve technical issues. Work closely and effectively with all levels of management to sat...
Ideal Companies: Dell-EMC
Tags for this Online Resume: Account Management, EMC, Management, Support, Brio, Communication Skills, Customer Accounts, Customer Service, Leadership
Lead Developer
Areas of Expertise * Demonstrated track record of leading global software teams engaged in Development, Quality Assurance, Customer Escalation Response, Architecture, Roadmap and Strategy. * Accomplished leader of agile software development teams delivering complex projects from proof-of-concept to delivery. * Outstanding communication skills, working with customers, executives, product owners, and technologist to deliver s...
Tags for this Online Resume: Microsoft Windows, Support, Applications, Microsoft, Microsoft Active Directory, Microsoft Exchange, Mms (Unisys-Email), Porting, Product Development, Requirements Analysis
Motivated Business Associate Seeking Production and Operations Management Opportunities
It is my persistent goal within any position to consistently improve the processes necessary for safe, accurate and cost effective production and to learn as much as possible about each aspect of the business. A motivated team player with excellent problem solving and communication skills. Goal oriented professional striving to develop and maintain lasting beneficial relationships. Sales and operations experience as well as...
Ideal Companies: Performance Team
Tags for this Online Resume: Management, Payroll, Communication Skills, Logistics, Problem Solving, Sales, Team Player, Project Management, Operations, Customer Service, Staffing, Purchasing
Not Listed - 5 Years of Experience - Near 75043
Tags for this Online Resume: Documentation, Quick Books, Payroll, Audit, Deductions, Reconciliations, Accounting, Journal Entries, Benefits, Forecast
Storage Solutions Architect
Seeking a position where I can maximize my 20+ years of Storage Engineering and Architecting and team leadership.
Ideal Companies: SAP, Dell EMC, Google, Amazon
Tags for this Online Resume: Unix, EMC, EMC Symmetrix, Local Area Network, Management, Manufacturing, Mcse, Microsoft, Microsoft Windows, Microsoft Windows NT, Migration, SAN, RecoverPoint, VPLEX, CX4-960, DMX, Symmetrix, Clariion, 3PAR, Isilon, NAS, NetApp
Business Analyst - 23 Years of Experience - Near 77478
PROFESSIONAL SUMMARY: * 16+ years of IT industry experience as Sr. Business Analyst which includes 5+ years of professional experience as CRM Integration Specialist in business domains like, Health care, Oil & Gas. * Full life-cycle Salesforce implementation experience including process diagrams, data migration, security and the use of profiles, role hierarchy, validation and workflow rules, case management and approval pro...
Tags for this Online Resume: Jad, Unified Modelling Language, Data Analysis, Data Mapping, Database, EDI, Electronic Data Interchange, Forecast, Hub, Microsoft Visio
Business Analyst - 0 Years of Experience
PROFESSIONAL SUMMARY * Results oriented IT professional with twenty-five years of experience leveraging technology & people to provide business solutions. * An accomplished IT Project Manager, Business Analyst, and certified Scrum Master with a demonstrated history of leading cross-functional application development and infra-structure projects in multiple industries. * Experience managing off-shore, on-shore, third party, ...
Tags for this Online Resume: Microsoft, Structured Query Language, Agile, Budgeting, Database, Management, Microsoft Visio, SalesForce, SCRUM, Test
Best of the best Customer Service rep.
Highly qualified customer service analyst with exceptional oral and written communications skills, can see "outside the box" able o see the small picture as well as the big picture.
Ideal Companies: Lockheed Martin, ACS, Fifth Third Bank
Tags for this Online Resume: customer service
Credit Analyst
Tags for this Online Resume: Underwriting, Fraud, Applications, Underwriter, Communication Skills, Credit Analysis, Documentation, FHA, Financial, Financial Statements
