PROFESSIONAL SUMMARY: * 16+ years of IT industry experience as Sr. Business Analyst which includes 5+ years of professional experience as CRM Integration Specialist in business domains like, Health care, Oil & Gas. * Full life-cycle Salesforce implementation experience including process diagrams, data migration, security and the use of profiles, role hierarchy, validation and workflow rules, case management and approval processes * Master in gathering and evaluating business requirements from multiple stakeholders * Significant background of CRM techniques, principles and training * Solid ability for identifying and meeting customer expectations and organization needs * Excellent writing skills in preparing Business Requirement Document, Use Cases, System Requirement Specs (SRS), prototyping, Surveys and User Stories. * In-depth working knowledge of SDLC methodologies like Waterfall, and Agile/Scrum. * Delivering process enhancements through automations including workflow, approval processes, Roles, Profiles, Permission Sets, Sharing Rules, and escalation rules. * Acting as a liaison between the development team and the management team to resolve any conflicts for requirements. * Experience in creation of Data Flow Diagrams (DFD) to depict the source-to-Target Mapping. * Performed manual as well as automated testing and provided sign-offs in some of my projects.

Highlights:

• Jad
• Unified Modelling Language
• Data Analysis
• Data Mapping
• Database
• EDI
• Electronic Data Interchange
• Forecast
• Hub
• Microsoft Visio