Highly qualified customer service analyst with exceptional oral and written communications skills, can see "outside the box" able o see the small picture as well as the big picture.

COMPANY	POSITION HELD	DATES WORKED
ACS	(Confidential)	8/1989 - 9/2007

SCHOOL	MAJOR	YEAR	DEGREE
Berkshire Community College	Hotel/Rest Management	1988	Associate Degree

Highlights:

Companies I like:

Lockheed Martin, ACS, Fifth Third Bank

• customer service

Verifying issues are accurately routed to 2nd level support worked and escalated accordingly Ensuring all procedures are followed correctly, verifying all escalation pages are correct and sent out according to Statement of Work (pager duty 24x7)