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Online Resumes with "Escalations"



Featured Profile

Network Security Engineer - 15 Years of Experience - Near 30110

Summary IT Professional with over 7 years of experience in implementation/deployments, administration/service requests, support, change management, analysis, and troubleshooting various network technologies that includes proficiency in routing, routing protocols, switching, security, firewalls, voice, wireless and data center technologies. Technical Certifications & Skills * Cisco Certified Network Associate - Route & Switc...

Tags for this Online Resume: Cisco Routers ASRs/ISRs, Cisco Catalyst/Nexus, Juniper, Citrix, H3C and HP Routers & Switches, WAN, LAN, TCP/IP, Cisco IOS, Spanning Tree Protocol, BPDU, CDP, ACL, NAT, PAT, RIP, RIPv2, OSPF, OSPFv3, EIGRP, BGP, MPLS, VTP, SNMP, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, VLAN Trunking, VXLANs, Multicast routing, HSRP, SVI, CEF, Etherchannel, Portfast, VSS, VPC., Cisco Security Manager Suite, Cisco ASA 5500 series firewalls, Cisco FWSM, Cisco IPS/IDS, Cisco ACS, Advanced Firewall Manager (AFM), Cisco ASA 1000V cloud firewall, Checkpoint Firewall, Juniper SRX series, Palo Alto, AAA, TACACS+, RADIUS, SSH, VPN, IPSec, SSL/IPSec, Data Loss Prevention, Data Management Zone, Pretty Good Protection (PGP), Public Key Infrastructure (PKI), Internet Key Exchange Policy, Port Security, MAC Address Filtering., Cisco WLC, IEEE 802.1x & 802.11, WLAN, WAP, AP, SSID, LWAPP, Aironet, HP MSM 760 WC, Bluetooth, Avaya, AURA - Voice Over Internet Protocol (VoIP), VoIP/SIP, CUCM, UCCM, UCCX, MGCP, RSTP, SCCP, STP, Quality of Service (QoS), PoE, MMDS, LMDS, CCK, DSSS, Wireshark, Remedy, Cacti, Nagios, Solarwinds, Server, Sniffer, Ethereal, Orion – VMWare, F5 Big-IP LB (GTM/LTM) iRules if and expressions, variables, switch, catch, TCL list handling, debugging, etc.), Citrix Netscaler, Cisco AnyConnect VPN mtg, Cisco Prime, Meraki Cloud-Based - Splunk, SNMPv2c, SNMPv3, DNS, DHCP, FTP, Telnet, HTTP(S), tunneling protocols, PTP, SFTP, RDP.

Quality Coordinator - 20 Years of Experience - Near 11590

Professional with 15+ years of experience in the healthcare industry. Seeking a challenging opportunity with growth potential within an expanding organization where I can utilize my years of reimbursement, collection and Appeals/Grievances experience with outstanding interpersonal, communication and organizational skills. NORTHWELL HEALTH, CARECONNECT A&G Investigator - Greenvale, NY - January 2017 - present * Facilitates m...

Tags for this Online Resume: INTAKE SUPERVISOR, PATIENT FINANCIAL REPRESENTATIVE, REIMBURSEMENT MANAGER, REIMBURSEMENT SPECIALIST, CUSTOMER SERVICE MANAGER, Analytical Skills, Billing, CMM (Capability Maturity Model), Coding, Communication Skills

Featured Profile

Financial Specialist - 20 Years of Experience - Near 60602

To work for an established financial company, in a position I can enjoy and flourish in.

Ideal Companies: Investment advisors

Tags for this Online Resume: Accounting, Data Migration, Integrate, Management, Portfolio Management, Commissions, Distribution, Liquidity, SMA, finance, Salesforce, Bloomberg, FiServe, Trading, Vestmark, Excel

Quality Assurance Lead- 13 Years of Experience - Near 01581

SUMMARY * 13 plus years of total experience (Manual + Automation) in the field of Information Technology. * 6 years of experience in automation testing using HP UFT (QTP) and Quality Center. Identifying the automation tool and implementation. Development of HP QTP Automation framework. * Experience testing Point of Sale, Web based, Saas and Client-Server applications with effective use of testing practice. * Firm grasp of s...

Tags for this Online Resume: Automation, Information Technology, Team Lead, Test, Test Cases, Test Plan, Documentation, Management, Scheduling, Quality

Network Security Engineer - 20 Years of Experience - Near 02893

QUALIFICATIONS PROFILE Seasoned, accomplished, and success-driven professional, with extensive experience within the IT realm backed by expertise in network and infrastructure engineering, business and systems analysis, and program configuration and implementation. Adept at performing capacity planning to optimize system hardware and software performance, as well as in creating and implementing innovative solutions to strea...

Tags for this Online Resume: Assessments, Associate of the Society of Actuaries, Audit, Benefits, Business Expansion, Capacity Planning, Cisco, Communications, Compaq, Compliance, it jobs, software, agile

Technical Writer - 20 Years of Experience - Near 23052

Summary: Senior Technical Professional with extensive experience in Analysis, Requirements Definition, Proposal Development, for Acquisition, and Technical Support programs for the federal government customers. Possesses an entrepreneurial, "hands-on" leadership style which has resulted in proven achievements in: Systems Integration ( Proposal Management Technical Writing and Editing ( Communications Formal Alternative Anal...

Tags for this Online Resume: Planning, Strategic Planning, Support, Transportation, Budgeting

Postsecondary Teacher - 11 Years of Experience - Near 29376

CURRICULUM VITAE: Sharon Woodruff Team excellence instructor, facilitator, and trainer. Proven managerial, interpersonal, and training skills. Work History Title: Senior Clinical Research Associate Company/Location United BioSource Corporation Kansas City, MO/Regional United States Dates July 2014 - January 2015 Accountabilities Implement and monitor clinical trials for medications and devices to ensure sponsor and invest...

Tags for this Online Resume: South Carolina, Training, New Hire , Business, Education, Postsecondary, Excellence

System Engineer - 15 Years of Experience - Near 43235

Professional Summary Seasoned bi-lingual IT support specialist, help desk & network engineer with 10+ years of success as the 'Go to Guy' for problem solving. Highly skilled in providing technical assistance and support related to computer systems, hardware, or software. Efficiently responds to queries, administers diagnostic programs, isolates problem, and determines and implements resolution. Career Highlights FREE LANCER...

Tags for this Online Resume: Information Technology, Microsoft Windows, Transmission Control Protocol/Internet Protocol (TCP/IP), Troubleshooting, Analytical Skills, Email, Help Desk, Integrate, Network Security, Networking

System Administrator - 13 Years of Experience - Near 30023

Career Highlights * Implement and coordinate operates designed to ensure, protect, and restore Information Technology (IT) systems, services and capabilities using Microsoft Windows server * Coordinate communications activities and projects with other concerned agencies and/or organizations * Provide technical support for IT systems to maintain reliability of services for customers * Analyze, plan, and design the enterprise...

Tags for this Online Resume: Microsoft Windows, Software, Microsoft, Services, Configure, Desktop Computer, Information Technology, Install, Microsoft Windows 7, Test, java, software, it jobs

Manager - 10 Years of Experience - Near 23456

ACCOMPLISHMENTS * Developed IT Playbook including, standard operating procedures, incident management, communication plan, D/R and capacity planning, Reporting, Escalations, Tools, Contacts Lists * Successfully created change control process by implementing change control procedures within the Help Desk and MIS organization * Successfully created and implemented customer satisfaction survey resulting in a customer satisfact...

Tags for this Online Resume: Help Desk, ACD, Automatic Call Distribution, Call Center, Support, Technical Support, Asset Management, Budgeting, Capacity Planning, Certified Insurance Counselor

Director - 20 Years of Experience - Near 80921

SUMMARY Comprehensive experience as a hands on manager for multi-national, high technology, customer service delivery operations. 20 plus years of large program/project management delivery, PMP, ITL trained. Extensive technology experience working in environments with enterprise servers, multiple O/S's, large storage and networks. Successful experience in service delivery operations, call handling, escalation management, la...

Tags for this Online Resume: Process Improvement, Support, PMP, Complaints, Platinum, Services, CSC, Customer Service, Management, HP, management

Featured Profile

Information Technology SAP HCM - 20 Years of Experience - Near 02115

Experienced with Business Blueprint Documentation, Configuration, Testing, go-live and maintenance of different aspects of Personnel Management (PA/OM) Time Management, Travel Expenses and Compensation Management following ASAP Methodology. * Experienced in delivering Statement of Work and Change Management documents including resource requirements. * Experience in managing, recording, reporting and escalating project Actio...

Tags for this Online Resume: SAP, HCM, Team Lead, PA, OM, Data Conversion, Compensation Management, Test, Blueprints, Design Documents, Management