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Call Center Operations Management

Results-oriented Business Professional with exceptional background in operations management, revenue growth, customer retention, and staff supervision. Astute business strategist and transformational leader with the ability to resolve client issues in a timely manner and exceed expected levels of service. Ability to innovate and drive organizational progress by identifying new business opportunities and maintaining key re...

Ideal Companies: Capital One, HSBC, Wells fargo, BOA, Discover Card, Applied card, AT&T, Verizon, Comcast, Amazon, CITI, GOOGLE, fexdex, Walmart, Emedco, Goodwin pumps, JPMorgan Chase & Co, TD Bank, Citizens Financial Group

Tags for this Online Resume: •Operations Management, •Training, •Business Development, •Cost Containment, •Call Center Management, •Team Leadership, •Revenue Growth, •Talent Acquisition, •Process Improvement, •Collections, •Staff Supervision, •Strategic Planning, •Quality Improvement, •Change Management, •Performance Management

Pricing Analysis, Cost Analysis, Sales Analysis, Pricing Management, Contract Management, Contract Administration

Continue enhancing revenue and profitability for newly manufactured products,distributed and warehoused products, upgraded products, repaired products, replaced tooling and molds, and research / development services. Maintain and administer contracts, model and develop costs, and identify methods of increasing revenue and profit to existsing products and customers called "Get Well Plans".

Ideal Companies: Boeing, United Airlines, RR Donnelly, Sonoco, Amcor, Siemens, Rexam Beverage, True Value Hardware, Ace Hardware, Robert Bosch, Discover Card, Wolters Kluwer, Zoro Tool, Baxter, Takeda, Abbvie, Akorn, Forsythe, Rustoleum, Hollister Medical, Pactiv, American Hotel Register, Fresinus Kabi, Avery Dennison, Anixter, ITW, CF Industries, AT&T, Verizon, Comcast, US Foods, NTN Bearing, Federal Mogul, UOP, Honeywell, Kraft Foods, Trustmark Insurance, Phillips Lighting

Tags for this Online Resume: analysis, drilldown, gross profit, net profit, contribution, revenue, price elasticity, incremental sales, direct cost, SGARD, direct labor, variable cost, target market, budget deficit, market based pricing, EBITDA, Earnings Before Tax, Contribution Over Variable Cost, Contribution Over Direct Cost, Return On Sales, ROS, General Price Increase, GPI, Race Model, Commodity, Distribution, Direct Sales, Supply Agreement, Master Supply Agreement, Commodity Index, Producer Price Index, PPI, Contract Extension, Automatic Contract Renewal, Automatic Renewal, Discount, Get Well Plan, Rebate, Accrual, Credit, Debit, Negative Margin, Incremental Revenue, Terms and Conditions, Capital Expenditure, Return On Investment, ROI, Internal Rate Of Return, IRR, Executive Approval, Management Approval, Bill Of Materials, BOM, Utilization Rate, Direct Waste, Indirect Waste, Letdown Ratio, DDP, DAP, LTL, Truckload, Proforma, Proprietary, Tiered Price, Volume Discount, Cost Of Capital, COC, Cost Of Money, Standard Cost, Markup, Margin, Multi Level Discount, Conversion Factor, Indirect Labor, Benefits, Energy, Maintenance and Supplies, Maintenance Agreement, Price Per Piece, Price Per M, Price / M, Price per 1, 000 pieces

Driven Marketing & Communications production operations manager

I am a self-guided individual that thrives in a creative organization with a strong work ethic as my referrals and resume outlines. I have an extensive background in strategic management and operations, marketing communications production development life cycle work flow enhancement within the marketing channel. I am seeking a management opportunity within a dynamic marketing communications organization that will continue t...

Ideal Companies: Nike, Capital Group

Tags for this Online Resume: marketing operations, direct mail, print production management, project management, vendor management, leadership

Collections Call Center Director VP General manager

I have leveraged my industry expertise which includes GE Greenbelt/Blackbelt training to achieve record revenue per FTE. I am known as a motivational team leader with experience in all core organizational development functions, top-flight consensus-building and problem-solving skills, and the ability to make difficult decisions. I want to advance my career and continue to grow.

Ideal Companies: Citi, Citel, GE, M&T, SLM, BOA, SUNSHINE BANK, First Source Advantage, Capital One, Discover

Tags for this Online Resume: Strategy, Process Management, Creativity, Results Driven, Buffalo, Florida, Development, SIX SIGMA, Financials, CFPB, Forecasting, Compliance, Customer Service, Measures, Budgeting, Compensation Plans