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Online Resumes with "Customer Escalation Manager"
MECHANICAL ENGINEER Program Management | Manufacturing | Product Development | Quality Management
I am a Senior Mechanical Manufacturing Engineer and Quality Manager. My experience leading quality and engineering teams, managing offshore suppliers, and coordinating quality programs makes me an ideal candidate as a Quality or Mechanical Engineering Manager with a high tech global company.
Ideal Companies: Tesla, Apple, Google,
Tags for this Online Resume: Mechanical Engineer, Quality Systems. , Six Sigma Process. , Engineering Management, Design of Experiment, Injection mold tooling , Cut and Sew product development, Quality Management, Product development, Product management, New Product Introduction (NPI), Escalation management
Project Managers - 10 Years of Experience - Near 15237
MARK M. RETTER, JR. 127 Link Ave, Pittsburgh, Pennsylvania 15237 Phone 412-759-5908 Email mretter1@yahoo.com Summary Innovative telecommunications network manager with extensive experience at AT&T managing global network facilities. Created improvement in network maintenance results by decreasing average restore time from 240 minutes to 120 minutes. Using organizational design, and team building, trained and motivated...
Tags for this Online Resume: Integrate, Services, Troubleshooting, Management, AT&T, Billing, Call Center, Frame Relay
Director - 20 Years of Experience - Near 80921
SUMMARY Comprehensive experience as a hands on manager for multi-national, high technology, customer service delivery operations. 20 plus years of large program/project management delivery, PMP, ITL trained. Extensive technology experience working in environments with enterprise servers, multiple O/S's, large storage and networks. Successful experience in service delivery operations, call handling, escalation management, la...
Tags for this Online Resume: Process Improvement, Support, PMP, Complaints, Platinum, Services, CSC, Customer Service, Management, HP, management
Manager - 20 Years of Experience - Near 27603
Summary Customer Success Management Professional with deep expertise in IT service and support. Uniquely skilled in enterprise-savvy customer advocacy and care. Experienced in varied environments from start-up to international industry leader. Accomplished in customer escalation management, relationship management, account management, project management, and technical writing. Tenacious and creative problem solver with exce...
Tags for this Online Resume: Support, Account Management, Account Manager, Global Support, Insurance, Leadership, Management, Pharmaceutical, Purchasing, Technical Support
Manager
SUMMARY * Managed $7M+ Portfolio, Lead the work of 100+ Resources including Onsite and Offshore team * 17+ years of experience in Information Technology Industry Good Domain experience in Insurance and Healthcare. * Performed Variety of roles Project Manager, Engagement Manager, Portfolio Manager and Service Delivery Manager Role * Very good exposure in Application Maintenance (IT Service Management) and executed Managed Se...
Tags for this Online Resume: Active Server Pages, Reviews, Management, Metrics, Monitoring, Offshore, Planning, Services, Status Report, Support
Data Centre Manager
Ideal Companies: Amazon
Tags for this Online Resume: IBM, Account Manager, Benefits, Global Support, Itil, Operational Excellence, Reliability, Support, Inventory, Unix
Computer Operator
Tags for this Online Resume: IBM, Account Manager, Benefits, Global Support, Itil, Operational Excellence, Reliability, Support, Inventory, Unix
Data Centre Manager
Tags for this Online Resume: IBM, Account Manager, Benefits, Global Support, Itil, Operational Excellence, Reliability, Support, Inventory, Unix
More than eighteen years experience in customer support for Utilities Applications with recognized strengths in customer management, employee development, problem solving, trouble shooting, and planning and implementing proactive procedures and systems to
Experienced Customer Support Director, familiar with managing remote teams and using KPIs to develop, support and grow staff. Talent for escalation resolution and customer satisfaction. Seeking to contribute to growing organization.
Ideal Companies: Oracle, Amazon, Google,
Tags for this Online Resume: Documentation, Infrastructure, Policies and Procedures, Team Lead, Oracle, Project Management, Automation, Management, Support Professional
