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Online Resumes with "Contact Center Operations Manager"
BPO Contact Center Operations Manager with 15+ Years of Experience - Willing to relocate along the east coast
A highly trusted, goal-oriented and accomplished business manager whose confidence, perseverance and vision promote success. Eager to apply strategies and initiatives to improve organizational performance as a BPO/Call Center Operations Manager; a consummate professional with a wealth of experience in business operations, call center management, and running multiple client and vendor relationships in both domestic and off-...
Tags for this Online Resume: Contact Center, Call Center, Vendor Management, Process Improvement, BPO Operations, Start Ups and Growth Strategies
Call Center, Contact Center Operations Manager, San Antonio, TX
An experienced manager with a background of leading customer relations, customer service operations, support services, and developing/enhancing business relationships. Experienced in call center and contact center operations , workforce management, financial analysis, forecasting, compliance, and business process design. Expertise working with customer focused operations, service activities, quality metrics, project manag...
Tags for this Online Resume: Management, Leader, Director, Operations, Call Center
Project Manager - 10 Years of Experience - Near 61010
PROFESSIONAL SUMMARY An accomplished Project Manager with extensive experience working with customers on department improvements and navigating change. This includes Business Process and IT projects as well as Business Continuity and Disaster Recovery plans. AREAS OF EXPERTISE * Project Management Methodologies * Reengineering Execution * Business Continuity Planning * Telecom/Voice Network Architecture * IP Enablement * Co...
Tags for this Online Resume: AVAYA, Cisco, Cms, Forecasting, Intelligent Call Management, Microsoft PowerPoint, Project Management, Project Manager, Documentation, Project Methodologies
Customer Service Manager - 12 Years of Experience - Near 32837
PROFESSIONAL SUMMARY A results driven executive with demonstrated abilities to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong technical and business qualifications with an impressive track record of hands-on experience in strategic planning, business unit development, project and product management, and sys...
Tags for this Online Resume: Management, Automation, Business Requirements, Change Management, Consolidations, Consulting, Customer Service, Firepond Contact Center, customer service, call center
Account Manager
Tags for this Online Resume: Account Management, Complaints, Management, Security, Services, Call Center, Customer Relationship Management, Desktop Computer, Email, Policies and Procedures
Customer Service Manager - 14 Years of Experience
Talented Manager who has more than 6 years of Customer Relationship Management experience in an executive management role. Strong management experience developing technology systems to support more than 2800 locations and 50 e-commerce sales sites while understanding and maintaining business processes and procedures. Skilled at ecommerce, B2B and B2C sales improving both top-line sales and margin by suggesting necessary cha...
Ideal Companies: Converse, Journeys, Lids, J&M, Genesco
Tags for this Online Resume: Firepond Contact Center, Policies and Procedures, Customer Service, Management, Distribution, Order Processing, Budgeting, Payroll, Process Improvement, Oracle Parallel Server, presentation, profit and loss, supervisor
