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Online Resumes with "Call Center operations"
Director, Service, Outsourcing, Client Experience - 20 Years of Experience - Near 92630
To work within company that my experience can contribute to a great customer experience, while contributing to the growth and profitability of the company.
Tags for this Online Resume: Global Service, Account Management, Customer Experience, Cost Control, Global Support, Contract management, Vendor Management, Customer Relationship Management, Management, P&L/Budget Management, CRM Management, Support, Strategic Initiatives, Warranty Management, Call Center Operations
Financial Analyst - 15 Years of Experience - Near 89104
To be of service by contributing my skills to the firm and by developing the skills of my teammates; to share my ample experience with the team in order to create the optimum customer experience of the firm's products and services for maximum shareholder value and longevity of the firm.
Ideal Companies: Gaming, Healthcare, Consumer products, Hospitality
Tags for this Online Resume: Financial Analyst, budget, allocation, skills, policies, profitability, organized, financial reporting, statistics, databases, communication skills, deadlines, problem solving skills, templates, MBA, budgeting software, reporting, quantitative, portfolio, leadership, stakeholder, driven, Sarbanes Oxley, planning, investment, probabilities, SEC, ad hoc, market share, Porter, capital, gaming license, define problems, return on investments, lease versus purchase, documentation, revenue, technical, financial, legal, Spanish, business management, cost estimating, process improvement, CFA, goals, forecasts, GAAP, taxes, feasibility, SQL
Financial Manager, Branch or Department
SUMMARY OF QUALIFICATIONS * Extensive experience in credit management and call center operations. * Skilled at handling multiple tasks and projects simultaneously. * Effective problem-solver, Organizer, Team player. * Able to relate to people at many levels of business and management. * Successfully relocated and reestablished credit team form Baton Rouge to Atlanta and integrated into the Home Depot support infrastructure....
Tags for this Online Resume: Management, ACD, Automatic Call Distribution, Infrastructure, Vru, Accounting, Accounting Software, Data Warehouse, Firepond Contact Center, Payroll
Senior Project Program Manager - 10 Years of Experience - Near 90245
SUMMARY: A positive and effective professional with extensive experience in all facets of corporate operations. Effectively implemented policies and procedures to increase productivity and work flow production to ensure operations remain within company goals. Collaborated with numerous departments to deliver projects that defined the scope, schedule and budget for successful completion. Seeking a position in Operations Mana...
Tags for this Online Resume: Advertising, Business Analysis, Distribution, Financial, Forecast, Full life cycle, General Ledger, Management, Policies and Procedures, Programming, Operations
Executive Director - 20 Years of Experience - Near 92887
Senior support and service executive for a national/global services and support organization or a multi-call center company. International operations – Multi-call center operations – Strategic planning – Operations planning – Matrix organization – Start-up operations – P&L management – Product management – Multi-discipline management (engineering, tech support, customer service, logistics, IT) – Organizational team buildin...
Tags for this Online Resume: Strategic Planni ng, Operations Management, Call Center Operations, Global Operations, Services and Support, Project Management, System Implementation, Systems Support, Management, Call Center Technologies, Automation, Technical Support, P&L, Imaging, Infrastructure, Product Development
Manager - 20 Years of Experience - Near 29063
PROFESSIONAL SUMMARY Service-minded Senior Customer Service Manager with over 18 years' experience in leading teams within fast-paced call center, seeking to take next career step in a customer-focused role. Accomplished in overachieving goals, driving continuous improvement initiatives, building strong employee relationships, and maximizing customer satisfaction and experience. Talented in managing all call center operatio...
Tags for this Online Resume: Call Center, culture, Distribution, Team Lead, Business Planning, Customer Service, HR, Human Resources, Leadership, Management, quality, initaitive, accountability
Business Analyst
Highly accomplished professional with Twenty-five years of experience in Mortgage Default Servicing Loss Mitigation Risk Management Portfolio Manager Quality Control Audits Servicing Consultant Real Estate (TX license) Loan/Account Originations Processing and Jr. Underwriting Customer Service Collections Bankruptcy Foreclosure Real Estate Owned Vendor Management Call Center Operations Credit Training and Development Project...
Tags for this Online Resume: Insurance, Quality, Quality Assurance, Quality Control, Bankruptcy, Bilingual, Email, Appraisals, Assessments, Fraud
Controller - 14 Years of Experience - Near 08022
ACCOMPLISHMENTS * Reduced cycle time for monthly closing and financial report production. * Consolidation of call center operations saving $1.5 million while improving efficiency & service. * Started a Commercial Insurance division at AAA generating $225,000 in revenue.
Tags for this Online Resume: Accounting, General Accounting, Statutory Reporting, Financial Analysis, Green Belt Six Sigma, Integrate, MBA - Executive Program, Monthly Financial Statements, Project Leader, Project Management
System Administrator
To continue working with all life phases of IT hardware, software and networking. An opportunity to further increase MS Exchange and Cisco Unified Communications application strengths would be a bonus. MAJOR PROJECT AcHIEVEMENTS DATACENTER REDESIGN * Removed many single points of failure to create a stable server and network production environment * Created high availability clusters for Exchange, SQL, document storage, Ter...
Tags for this Online Resume: Active Directory, Application Server, Call Center, Cisco, Cisco Unified Communications Manager, Citrix, Clusters, Communications, Connectivity, Database
Senior Manager - 20 Years of Experience - Near 37013
Senior leader specializing in Call Center and Operations Management. Excels in driving teams to exceed service desk commitments, continuous process improvements and quality interactions in Customer Service, Sales and Technical Support.
Tags for this Online Resume: Management, Project Management, Quality, Support, Process Improvements, Services, Business Acumen, Call Center, Change Management, Customer Service
Project Manager - 20 Years of Experience - Near 48085
Experience Summary A seasoned Program/Technical Project Manager with 20 years' experience. Responsibilities of duties have included the migration and deployment of Infrastructure, Data Centers, Telecommunications, and ERP Applications. Has managed long term programs from $300,000 to $35 million. He has been involved from the conception phase through the training and transitional phase of these deployments. Responsible for t...
Tags for this Online Resume: Management, Infrastructure, Services, Information Technology, Citrix, CTOS, Joint Ventures, Microsoft, Microsoft Exchange, Microsoft Windows, Management, Infrastructure, Informaion Technology, Citrix, Microsoft, EMC
Management Trainee - 10 Years of Experience - Near 30016
SUMMARY OF QUALIFICATIONS SUMMARY OF QUALIFICATIONS * Highly trained, business savvy senior level manager with extensive cross-functional leadership experience corporate/customer relationship management, finance management, data analytics and resource management for Fortune 500 organization. * Exceptionally detail-orientation coupled with equally strong analytical, organization and technical skills. Recognized for consisten...
Tags for this Online Resume: Compensation, Delinquent Accounts, Repayment Plans, Statistics, Talent Acquisition, Compliance, Call Center, Documentation, Policies and Procedures, Customer Relationship Management
