Description
PROFESSIONAL SUMMARY Service-minded Senior Customer Service Manager with over 18 years' experience in leading teams within fast-paced call center, seeking to take next career step in a customer-focused role. Accomplished in overachieving goals, driving continuous improvement initiatives, building strong employee relationships, and maximizing customer satisfaction and experience. Talented in managing all call center operations, from startup to day-to-day activities, while managing HR-related functions such as employee recruitment, performance management, and training.
Accomplishments
Highlights:
Keywords
