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Online Resumes with "Call Center Operations Management"



Senior Manager - 20 Years of Experience - Near 37013

Senior leader specializing in Call Center and Operations Management. Excels in driving teams to exceed service desk commitments, continuous process improvements and quality interactions in Customer Service, Sales and Technical Support.

Tags for this Online Resume: Management, Project Management, Quality, Support, Process Improvements, Services, Business Acumen, Call Center, Change Management, Customer Service

Project Manager - 20 Years of Experience - Near 48085

Experience Summary A seasoned Program/Technical Project Manager with 20 years' experience. Responsibilities of duties have included the migration and deployment of Infrastructure, Data Centers, Telecommunications, and ERP Applications. Has managed long term programs from $300,000 to $35 million. He has been involved from the conception phase through the training and transitional phase of these deployments. Responsible for t...

Tags for this Online Resume: Management, Infrastructure, Services, Information Technology, Citrix, CTOS, Joint Ventures, Microsoft, Microsoft Exchange, Microsoft Windows, Management, Infrastructure, Informaion Technology, Citrix, Microsoft, EMC

Management Trainee - 10 Years of Experience - Near 30016

SUMMARY OF QUALIFICATIONS SUMMARY OF QUALIFICATIONS * Highly trained, business savvy senior level manager with extensive cross-functional leadership experience corporate/customer relationship management, finance management, data analytics and resource management for Fortune 500 organization. * Exceptionally detail-orientation coupled with equally strong analytical, organization and technical skills. Recognized for consisten...

Tags for this Online Resume: Compensation, Delinquent Accounts, Repayment Plans, Statistics, Talent Acquisition, Compliance, Call Center, Documentation, Policies and Procedures, Customer Relationship Management

President - 20 Years of Experience - Near 44017

Areas of Expertise * Revenue and Market Growth * Call Center Operations Management * Sales and Marketing Leadership * CSR Coaching and Staff Development * Strategic Market Planning * Technology Selection and Applications * Project Development and Management * Site Selection and New Center Start-ups CAREER HIGHLIGHTS * Delivered the best performing financial year in Ameridial's 23 year history and over five years, grew annua...

Tags for this Online Resume: Call Center, Customer Service, Program Management, Site Design, Site Selections, Start-ups, Voice, Email, Leadership, Management

Manager - 6 Years of Experience - Near 32771

Self-motivated and organized business professional; skilled in orchestrating operation projects in a dynamic and challenging business environment. Extensive experience in Call Centers, Operations Management, Project Management, Client Services and Scheduling Management. Strong understanding of work group tasks. Dynamic office and computer skills. Success guiding sizeable cross-functional teams as well as training, coac...

Tags for this Online Resume: Microsoft PowerPoint, Sales, Sales Reports, Documentation, Management, Scheduling, Administrative Tasks, Audit, Back Office, Consulting, manager, Customer Service Manager, Dispatch Manager, Operations, Inforation Techology

Customer Service Manager - 10 Years of Experience - Near 30102

Accomplished Call Center Operations Manager with over 15 years experience in Customer Service Support and Operations Management looking to leverage innovative leadership skills with the ability to build organizational teams and implement business processes. Ensures all organizational goals and objectives are achieved. Responsibilities range from outsourcing business, implementing new missions, new hire processes developmen...

Tags for this Online Resume: customer service, call center, customer service representative

President - 20 Years of Experience - Near 44017

Areas of Expertise * Revenue and Market Growth * Call Center Operations Management * Sales and Marketing Leadership * CSR Coaching and Staff Development * Strategic Market Planning * Technology Selection and Applications * Project Development and Management * Site Selection and New Center Start-ups CAREER HIGHLIGHTS Sales * During my five years as President of Ameridial, annual revenue grew from $22M to $40M delivered the b...

Tags for this Online Resume: Call Center, Leadership, Management, Program Management, Retail, Site Selections, Start-ups, Voice, Pricing, sales, management, CRM, Coaching, Customer Service, Business Development, Outsourcing, Contact Center

Project Manager - 20 Years of Experience - Near 29016

SUMMARY: * Over thirty-two years experience with a focus in Property & Casualty Insurance, Systems Development and Financial Services * B.S. Accounting. * Held NASD Series 6, 26, 63 licenses. * Proficient in Microsoft Office. * Energetic - Flexible * Self Motivated - Fast Learner * Leader - Analytical Expertise: * Project Management * Business Analysis * Account Management * Training/Supervising/Coaching Personnel * Sales S...

Tags for this Online Resume: Business Analysis, Business Analyst, Hewlett Packard, Defined Contribution, Management, Sales, Services, Customer Service, Documentation, Project Management

Call center operations management

Seeking a position in Call Center Operations management where I can utilize my 20+ years of experience to make a difference.

Manager

QUALIFICATIONS PROFILE Dedicated, forward-thinking professional with 20+ years of proven and verifiable experience in Account Management and Customer relations. Proven ability to develop and cultivate new business while carrying out the necessary initiatives to increase sales, improve customer service and retain staff. Consistently meets and exceeds all statistical requirements while establishing ongoing relationships and i...

Tags for this Online Resume: Call Center, Cisco, Complaints, Corrective Actions, Customer Service, Documentation, HR, Human Resources, Microsoft, Microsoft Office

IT Operations Manager, Minneapolis

Tags for this Online Resume: IT Operations Manager, Project/Process Manager, Call Center Operations Manager, Call Center Manager , Voice Engineer, Instructor

Customer Service Manager

Summary I am an extremely competent, results-oriented business professional, with twenty years in customer service, sales, and technical support and mortgage industries. Twelve years of managerial experience in call center organizations with up to five hundred seats, which included inbound, outbound, collections and customer service. Promoted six times in six years due to the ability to quickly assess call center operations...

Tags for this Online Resume: Call Center, Customer Service, PeopleSoft, Sales, Training, Call Center Management, Management, Insurance, Services, Analytical Skills