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Online Resumes with "Avaya CMS"



Manager - 15 Years of Experience - Near 27409

COVER LETTER: Hello Hiring Team, As a dedicated operations and customer support professional with over 15 years of proven success managing operational efficiency within call center environments, I deliver results. My success is demonstrated by an ability to manage multiple centers and cross-functional teams through large-scale implementations, as well as oversee daily production. I am a collaborative leader with the right c...

Tags for this Online Resume: AT&T, Customer Service, Forecast, Forecasting, Inventory, Microsoft, Microsoft Excel, Policies and Procedures, Schematics, Wireless

Department Manager - 18 Years of Experience - Near 94531

Career Summary Award-winning customer service inside sales experience specialist with extensive experience effectively managing a highly-impact CSR teams in customer relationships, problem solving, research development, billing dispute, and process improvement initiatives. Skilled in strategic planning with a means to achieving organizational objectives, and goals. Results-driven, analytical, and knowledgeable in consumer s...

Tags for this Online Resume: Compliance, Inventory, Inventory Control, Management, Order Processing, Scheduling, Spreadsheet, Workflow Management, Distribution, Payroll, production, "project management", reliability, manufacturing

Customer Service Manager - 20 Years of Experience - Near 21061

Summary of Qualifications Intensely focused and driven customer service leader skilled at developing above industry standard customer service teams. A fluid and persuasive communicator who has presented business cases to Executive Leadership & Operating Partners. Has excellent oral, written, and public speaking abilities that benefit any environment. Proven ability to leverage call monitoring systems to elicit sales and ser...

Tags for this Online Resume: Sales, Sales Support, Support, AVAYA, Business Requirements, Call Center, Cms, Cognos, Customer Service, Leadership, MS Project, Project Management