Career Summary Award-winning customer service inside sales experience specialist with extensive experience effectively managing a highly-impact CSR teams in customer relationships, problem solving, research development, billing dispute, and process improvement initiatives. Skilled in strategic planning with a means to achieving organizational objectives, and goals. Results-driven, analytical, and knowledgeable in consumer sales, and purchasing. With a proven track record of productivity improvement as well as success in employee retention. Depth of background includes various instances of involvement in key six sigma projects, as well as reduction/prevention of workplace incidents in a high-pressure setting. A expert in sales coordination, project management, processing PO's in the Region and throughout the USA. Expert in purchasing of Specialty Gases, i.e. Industrial Gases, Medical Gases, Toxic Gases, EPA Protocol Gases, and medical equipment devices need. Establish rapport with outside vendors throughout the United States. AREAS OF EXPERTISE Customer Relations Customer Satisfaction & Retention Operations Management Resource Allocation Mentoring & Coaching Team Building & Training Inventory Control Supply Chain & Logistics Material Handling Sales & Procurement OSHA Regulations Hazmat! Standard Operating Procedures (SOPs) Project Management LEAN Six Sigma Regulatory Compliance Vendor & Stakeholder Relations Program Development Relationship Building Process Improvement Conflict & Problem Resolution Strategic Planning Reflection Software Oracle JD Edwards Enterprise One Avaya CMS Kronos C-level Communications Citrix Program Neighborhood Lotus Notes MS Office Suite l ERP

Highlights:

• Compliance
• Inventory
• Inventory Control
• Management
• Order Processing
• Scheduling
• Spreadsheet
• Workflow Management
• Distribution
• Payroll
• production
• "project management"
• reliability
• manufacturing